Patient Engagement Coordinator - Partner MSO Services - Mount Sinai Hospital - FT Days
United States || 181 Days Ago
Category :Vacant
Country :United States
150 East 42nd Street US
publish date :2023-11-10
Description
Þscription The Patient Engagement Coordinator is responsible for engaging patients in care through a data-driven approach to prevention, chronic disease management and medication management through the quality, medication adherence, and remote patient monitoring programs. The Coordinator will work with primarily low-risk patients, but may interact with moderate risk patients, and will be supported by the Remote Monitoring Specialist, clinical pharmacists, nursing and social work resources to ensure that patients are able to access the care they need. The Coordinator develops effective interpersonal relationships with patients and works collaboratively with the interdisciplinary care team as well as pharmacies and community-based resources to improve health outcomes. The Patient Engagement Coordinator reports to the Director of Quality and Patient Engagement and Director of Condition Management. Responsibilities Works to improve patients experience before, during and following engagement with the health system to provide care continuity. Interacts with patients and caregivers as appropriate to ensure continuity of care, support adherence to care plans, and identify barriers that prevent adherence to care plans. Assists in closing care gaps through use of chronic disease and prevention registries by communicating with the patient and healthcare professionals. Followsthepatientsprogress,identifiespotentialconcerns,andcollaborateswithcareteammemberstoovercomesocial,financialor medical barriers. Coaches patients, families, and/or authorized care givers on how to use existing skills and develop new ones to make lifestyle behavior changes that can positively affect patients health. Engages them in the use of MyChart to facilitate electronic access of patients healthcare information. Once a week, works outside of business hours(ex.1pm-8pm), and once a month on Saturdays(ex.9am-1pm). Addresses medication adherence issues in coordination with internal care team members and the patients pharmacy. Outreach and engage with patients about the remote patient monitoring program with the goal of sharing benefits of the program, obtaining consent for enrollment, and kick starting patient journey for home monitoring of chronic conditions. Assist clinical pharmacists in engaging patients enrolled in remote patient monitoring for medication adherence, lifestyle modification education, or maintenance reminders in using connected devices such as blood pressure cuffs. Support patients with barriers to full participation in remote patient monitoring such as initial onboarding and device education, collaboration with vendor for technical support, and strategies to improve device use adherence. Assists in medical record chart reviews for the purpose of quality audits, and assists in the collection of patient information for external providers, labs, and hospitals. Documents all patient encounters as appropriate in hospital documentation system and assists with the development of standardized reports on quality, utilization, processes and outcomes of care coordination. Educates patients regarding how to navigate throughout the health system. Where deemed needed, may spend time helping practices with clinical workflows and dissemination of best practices. Performs other duties as required. Qualifications Bachelors degree, preferably in a health-related profession or combination of applicable experience and education. 1-3 years relevant experience in healthcare, patient navigation or related field preferred. Fluency in English; Fluency in Spanish a plus. Intermediate skills using Microsoft Office. Familiarity with electronic medical record and scheduling systems. Effective communicator excellent written and verbal communication for use with patients, staff, and vendors. Organized detail-oriented; consistently meets and tracks timelines and objectives. Compensation Statement The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $58,661.00 - $67,500.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. Non-Bargaining Unit, E01 - Partner MSO Services - MSH, Mount Sinai Hospital Employer Description Strength Through Diversity The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by: Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential. Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination. Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers. We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to professional advance. We share the belief that all employees, regardless of job title or expertise contribute to the patient experience and quality of patient care. Explore more about this opportunity and how you can help us write a new chapter in our history! “About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high
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