Summary Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Services & Federal Solutions, LLC., a Chenega Professional Services’ company, is looking for a Call Center Manager. The Call Center Manager will support the TRICARE Call Center that facilitates the health care needs of our military population and their beneficiaries by responding to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals and authorizations and appointments. The Call Center Manager will provide management, guidance, and leadership to over 200 employees. Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, and determination to innovate scalable solutions for our clients. Responsibilities • Oversee the start-up and transition activities, review project deliverables, and monitor productivity and quality performance of all contract personnel, maintaining a close and professional working relationship with the client. • Support using experience and skills in planning, directing, and coordinating work activities of health care related call center personnel preferred. • Support recruiting and retention in accordance with contract requirements. • Support all employee engagements including recruiting, on-boarding, training, retention activities, performance reviews and improvement processes, and off-boarding, as needed. • Possess understanding and ability to manage team as well as work effectively with client and management. • Responsible for planning, directing, and coordinating work activities of call center. • Provide oversight of the project for over 200 employees. • Problem-solve using innovative processes. • Other duties as assigned Qualifications • Bachelor’s degree or higher degree with five (5) years of relevant experience of project management. Equivalent combinations of education and experience may be qualifying. • Experience managing large team of 75 or more employees. Knowledge, Skills and Abilities: • Strong verbal and written communication skills • Possess solid leadership and managerial skills. • Possess solid people skills. • Possess knowledge of standard office administrative practices and procedures, including the use of standard office equipment to accomplish clerical statistical and data entry tasks in the support of the administrative work of the office. • Have superior customer service and organizational skills. • Be highly organized, detail-oriented with strong organizational skills and ability to work effectively and independently with a positive attitude. • Strong planning, and problem-solving skills. • Proficient computer skills using MS Office Suite (Word, Power Point and Excel are essential). Final salary determination based on skill-set, qualifications, and approved funding. Many of our jobs come with great benefits – Some offerings are dependent upon the role, work schedule, or location, and may include the following: Paid Time Off PTO / Vacation – 5.67 hours accrued per pay period / 136 hours accrued annually Paid Holidays - 11 California residents receive an additional 24 hours of sick leave a year Health & Wellness Medical Dental Vision Prescription Employee Assistance Program Short- & Long-Term Disability Life and AD&D Insurance Spending Account Flexible Spending Account Health Savings Account Health Reimbursement Account Dependent Care Spending Account Commuter Benefits Retirement 401k / 401a Voluntary Benefits Hospital Indemnity Critical Illness Accident Insurance Pet Insurance Legal Insurance ID Theft Protection Teleworking Permitted? Yes Teleworking Details Fully remote position, managing a fully remote contract. Estimated Salary/Wage USD $119,640.32/Yr. Up to USD $140,000.00/Yr.