Responsibilities Job Summary Supports the Inflight 24/7 Support Desk and the Operations Control Center (OCC) teams by proactively working, resolving and communicating Inflight issues related to regular/irregular operations, emergency response and staffing. This will be accomplished one journey at a time while taking care of each other and our guests. Respond to Flight Attendant operational needs on a 24 hour basis (providing timely flight attendant advocacy/resolution to scheduling, logistics and IROP issues. Liaison to the daily operation of Crew Scheduling and represents Inflight Base Operations as directed on various meetings and committees (to include all daily operational calls and ad hoc meetings). Responds to all delays attributed to Inflight and Catering. This includes follow-up and ensuring accuracy in reporting. Conducts research and handles special projects as assigned by the Vice President of Inflight Experience and Director of Inflight Base Operations to support the goals and objectives of the Operations and prepares specialized reports. Provides support to the OCC by solving for Inflight and provisional issues as a result of OCC decisions. Provides support to all Flight Attendants by filling a 24/7 Help Desk support for incoming questions, comments, concerns down line. Provides timely and detailed briefings to leadership regarding emergency response, crew staffing, and flight attendant issues/concerns to uphold operational integrity. Acts as the manager designee and is accountable for late night weekday and full weekend liaison to all Inflight bases and coordinates with appropriate Base Managers/Regional Directors when necessary. Coordinates with other operational departments in investigations requests. May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments). Qualifications 2+ years’ Inflight or Flight Attendant experience preferred At least 1 or more years of supervisory experience High School Diploma required; Bachelor’s degree preferred Strong sense of urgency with the ability to prioritize operational needs and follow-up as appropriate. Thorough knowledge of Microsoft products such as Excel, Outlook, Word, and PowerPoint, as well as a thorough knowledge of Citrix. Ability to utilize all available technology to create, edit and maintain all necessary information. An intermediate understanding of all applicable Federal Aviation Regulations and how they apply to our daily operations. An understanding of a Flight Attendant’s role and daily job duties, as well as Flight Attendant Collective Bargaining Agreements. Advanced understanding of Company policies/procedures as well as the Inflight Performance Management Policy. Must be able to display the utmost professionalism, confidentiality, and good judgment at all times. Ability to interact with crew-members, fellow supervisors, and management in a positive and constructive manner. Adapt to various work schedules and times. Must be able to adjust thought processes to coincide with the growth and development of the industry, as well as the company. Ability to maintain current Spirit Airlines Flight Attendant Certification We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our Team Members. Overview At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet! Fly With A Winner: We are proud to be recognized by LinkedIn as a Top Company in the Travel & Hospitality industry. Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success. The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live. That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation. Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them. Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family. EEOC Statement Spirit Airlines is an Equal Employment Opportunity employer.  All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.