Quality Assurance Analyst with French
Romania || 34 Days Ago
Category :Technicians
Country :Romania
Bucharest
publish date :2024-03-26
Description
Overview Wipro, Multinational Corporation that provides information technology, consulting and business process services is seeking a new enthusiastic candidate who would join our team on a Quality Assurance role. What will my future role be about? · Carry out the detailed assessment of contacts/conversation that are resolved. · Assess if the business and compliance requirements are followed as per the SOP/guidelines. · Identify the gap and share/update constructive feedback. · Execution on daily deliverables and detailed instructions provided on new assignments. · Decisions made are to keep in mind, not to impact on the team / self-efficiency. · Individual contributor as a part of a team, with a focused scope of work. · Provide clear and crisp understanding of errors made. What should I bring to the table? · Freshers or 6 months experience in any Quality Review process. · Advanced level of English and French. · Good working knowledge of computer i.e., MS-Office (Google sheets will be an added Advantage) · Attention to details and a results driven approach is a must. · Ability to work well under pressure. · Client oriented, flexible, patient. · Excellent written communication skills. · Good organizational skills. For experienced candidates: · Excellent verbal & written communication & presentation skills. · Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate. · Good Interpersonal & people management skills with good problem solving approach. · Good analytical skills for MIS, number crunching & reporting to internal & external customers. · Ability to exercise managerial judgment and perform as a mentor. · Ability to multi task multiple activities by effective delegation and monitoring. · Demonstrated Customer Service Skills. What's in it for me? · Relocation package: in case that you are not living in Bucharest, the company will offer you support in order to relocate to our office location; · Opportunity to work for one of the biggest brands in the world in a unique work environment; · Great career opportunity with a leading international outsourcing company; · Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills); · Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on a monthly basis depending on each employees’ needs. QAAS(Advisory Services)
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