«out The Role Provides leadership in all areas by setting the example for his or her staff to follow and is a leader and coach in both action and attitude by exemplifying what he or she expects of all staff members. Ensure that all areas comply with overall bank policies, operating procedures, and banking regulations. Manage First Security Bank operational staff by providing technical assistance, leadership and supervision for Account Specialist, Vault Teller, and Personal Banking staff. The Operations Manager is accountable for the service effort, customer relations, customer development, customer service and administration and supervisory functions of the branch. DUTIES AND RESPONSIBILITIES: Directly supervise and coordinate the day-to-day activities of the Account Specialist, Vault Teller, and Personal Banker area. Hold timely performance evaluations for staff, rewarding good performance as well as providing redirection to underachiever’s performance. Maintain good communication with staff. Work with Human Resource Manager on human resource issues. Promote employee growth and development and extraordinary service quality. Conduct quarterly cash audits and periodic audits of operations procedures working with our Internal Auditor. Oversee compliance with bank policies and procedures. Oversee, implement, and train employees on new bank products, policies, and procedures, including computer conversions. Provide support to staff with complex transactions and sensitive customer relations situations. Establish and help to attain internal performance objectives as identified in First Security Bank’s Strategic Plan to include Service Pledge, branch volume, deposits, and quality of audit reports Provide backup for Account Specialist and Customer Service Rep area as required. Document employee performance throughout the year. Complete reviews for those employees who haven’t completed the teller level. Complete cash exceptions, correct ticket errors for entries made incorrectly to various general ledgers. Oversee, implement, and train employees on High Performance Growth for the branch. Complete other projects and related tasks as assigned by Chief Operation Officer. Monitor check lists and complete all duties as assigned. Complete morning overdrafts, online banking requests and replies on a daily basis. Timekeeper on the Ulti-pro system and schedule work hours for tellers and new accounts. Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date. Regular and predictable attendance to accomplish job duties and provide in-person contact with customers. Employees are required to actively use the service pledge in all customer encounters. Service Pledge: Smile Eye Contact Refer to Customer by name Viable Options Instant Acknowledgement Customers Always Come First End with “Thank you” About You QUALIFICATIONS: Education and Experience: 2 years supervisory or management experience preferred. Teller and New Account Experience required. KNOWLEDGE, SKILL, ABILITY: Provides quality level of service to all customers all of the time. Follows through to resolve customer problems promptly and professionally. Takes ownership of the problems until resolved Prioritizes work effectively, manages time efficiently Ability to understand and follow written and oral instructions Ability to effectively communicate verbally and in writing PC and computer application experience Knowledge of Bank Operational procedures and Compliance Effectively supervise all levels of employees. WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific lifting abilities required by this job include: The employee is constantly required to stand and walk. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.