«out The Role Loan Support Representative Are you detail-oriented, organized, and looking for a role where you can make an impact? Do you thrive in a fast-paced environment and enjoy working with a supportive team? If so, we have the perfect opportunity for you! As a Loan Support Representative, you will be an essential part of our Lending Department, ensuring loans are processed accurately and efficiently. From preparing loan documents to coordinating with title companies, you will help keep everything running smoothly behind the scenes. Who We Are At Heritage Bank of Nevada, Division of Glacier Bank, we’re more than just a financial institution—we’re a part of the community. We believe in providing exceptional service, fostering strong relationships, and supporting the personal and professional growth of our team members. If you're looking for a workplace where you're valued and can make a difference, this is the place for you! What You’ll Do! Loan Documentation & Funding Prepare and process loan documents for new loans and renewals Organize loan file documents according to loan type Coordinate loan closings with title companies and ensure proper funding Prepare escrow instructions and send necessary documents to title companies Loan Booking & Data Management Input loan details into the bank’s system with accuracy Set up and maintain loan-related reminders and ticklers Process loan renewals and updates in the system Research and resolve customer inquiries Loan Payment & Processing Support (Backup Role) Process loan payments and credit line draw requests Prepare and update demand statements for title companies and customers Handle paid loan files, including reconveyances and title releases Prepare refund checks and maintain organized records Administrative & Customer Support Answer calls and assist customers with loan-related inquiries Maintain loan department files and ensure compliance with procedures Sort and distribute mail, file documents, and assist with general office tasks About You What You Bring We are looking for someone: Strong attention to detail and accuracy Excellent organizational skills and ability to manage multiple tasks Customer service mindset with strong problem-solving skills Ability to work both independently and as part of a team Experience in banking or loan processing is required Where You’ll Work & What to Expect You'll be working in a comfortable, climate-controlled office with a great team and a collaborative atmosphere. While it’s mostly a desk job, there can be a little bit of movement involved to keep things interesting! Here’s what you can expect: You’ll spend a good part of your day sitting and working at a computer, working with paper and electronic files. Occasionally, you’ll stand, walk, reach, or even crouch (though we promise, not too much crouching!). From time to time, you may need to lift or move up to 20 pounds—nothing too heavy, but just enough to keep you on your toes. You’ll need to be comfortable using office equipment like computers, phones, and copiers. Reliability is key—we count on our team to be punctual and present. In rare cases, you may need to work extended hours or travel off-site. If there’s an emergency, you should be able to navigate stairs safely. We also want to make sure you can see all the important details! This role requires close and distance vision, color recognition, depth perception, and the ability to adjust focus. Most importantly, we’re all about supporting our team. If you need accommodations to perform your best, we’re happy to explore reasonable options to help you succeed! What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.