«out the Role: Grade Level (for internal use): 12 Department overview S&P Global provides innovative products and services that enhance transparency, reduce risk, and improve operational efficiency. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators and insurance companies. We develop large scale technology platforms and enterprise software to produce global financial data with focus on analysis and regulatory requirements. Position summary We are seeking a highly motivated and experienced Site Reliability Engineer (SRE) with Citrix experience to join the Enterprise Solutions SRE team. In this role, you will be responsible for ensuring the availability, latency, performance, efficiency, and stability of our critical infrastructure, which supports a range of data platforms, applications, and services. You will collaborate closely with multiple stakeholders including development teams to implement and maintain reliable and scalable systems while adhering to industry best practices and security standards. Responsibilities Design, implement, and maintain comprehensive observability solutions to track the health and performance of our systems. Analyze observability data to identify potential issues and proactively troubleshoot problems before they impact users. Develop and implement alerts and notifications for critical events to ensure timely intervention. Collaborate with development teams to design and implement solutions that enhance system resilience and reduce downtime. Analyze performance metrics to identify and resolve latency bottlenecks in our infrastructure. Implement performance optimization techniques and tools to improve the overall responsiveness of our systems. Work with development teams to ensure that new features and code changes do not introduce performance regressions. Develop and maintain metrics dashboards to track key performance indicators (KPIs) for our critical systems. Identify performance trends and anomalies that may indicate potential issues or areas for improvement. Recommend and implement performance optimization strategies to enhance the overall efficiency of our systems. Optimize resource utilization and minimize unnecessary expenditure on IT infrastructure. Identify and implement cost-effective solutions to improve the efficiency of our IT operations reducing TOIL Design and implement automated deployment and rollback procedures to mitigate risks associated with software updates. Monitor the performance of new releases and address any issues that arise promptly. Analyze root causes of incidents to identify and implement preventive measures to minimize their recurrence. Document incident responses and communicate lessons learned to enhance our incident handling processes. Requirements Strong knowledge of Citrix infrastructure, specifically Citrix DaaS, Strong knowledge of Active Directory and federation services with Citrix ADC Strong knowledge of observability of Citrix environments, Proficient in application observability, Splunk OpenTelemetry preferred. Ability to build and maintain a system and culture that supports and implements SLOs. Experienced in AWS, Citrix hosted in AWS. Comfortable with Terraform, Cloudformation Familiar with Docker & Kubernetes. Experienced in one or more programming languages, such as Python or .NET c . Familiar with CI/CD pipelines such as Azure DevOps, GitHub Actions or Gitlab. Knowing how an app should be designed and built for the cloud. Strong sense of ownership, urgency, and drive. Familiarity working in an agile environment. Maintain relationships with other disciplines and stakeholders. Ability to review architecture design to ensure high availability and solid disaster recovery principles. Participate in on-call rotation Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience as a Site Reliability Engineer or equivalent in a similar role. Proven experience in monitoring, analyzing, and optimizing the performance of large-scale distributed systems. Expertise in Windows, including managing servers, operating systems, and network configurations. Strong scripting and automation skills, preferably with experience in Powershell or Bash, Python. Familiarity with AWS. Experience in supporting a Windows multi-user environment, including application delivery. Proven design, administrator and 3rd level support experience in a Citrix environment, DaaS (VDI, Virtual Apps, Desktop). Strong PowerShell scripting skills. Experience with DevOps tools and practices, such as GitLab CI/CD, and Docker. Excellent troubleshooting and problem-solving skills with a knack for identifying and resolving complex technical issues. Ability to work independently and as part of a collaborative team, effectively communicating technical concepts to both technical and non-technical stakeholders. A passion for maintaining high availability, performance, and reliability of critical systems in a fast-paced financial environment. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.2 - Middle Professional Tier II (EEO Job Group) Job ID: 303191 Posted On: 2024-06-10 Location: Gurgaon, Haryana, India