«out This Location CVCA Cardiac Care for Pets is the leading provider for veterinary cardiac care across the nation, and we are growing! Educational Assistance available for tuition and expenses incurred by veterinary assistants pursuing a credentialed veterinary technician degree through an AVMA-CVTEA accredited veterinary technician program. CVCA Cardiac Care for Pets Veterinary Assistant positions are ideal if… … you want to join a growing company with expanding professional opportunities, … you want to be part of an organization with many happy employees, as evidenced by our 80% retention rate (double the national average in the veterinary industry), … you care about delivering exceptional customer service to pet families (99% of our clients would recommend us to a friend or family member), … you want to work alongside the top nation’s leading cardiologists using state-of-the-art echocardiogram equipment, … you want to earn a very competitive compensation package, with a clear quality of life balance. If this sounds like a good fit for you, now is the time to consider CVCA as your new professional home. We are seeking professional, positive, high-energy, pet-loving teammates to join our team. Check us out at www.cvcavets.com. Overview The Hospital Manager is responsible for all aspects of operations and people management within our fast-paced veterinary hospital. The main responsibilities of the Hospital Manager center around business/ P&L management, Human Resources functions, including hiring, staffing, training, performance management, and instituting and maintaining compliance with policies and procedures that ensure safe and efficient practices within the hospital environment. Responsibilities / Qualifications People & Culture Management: • Creating and maintaining a healthy and engaged hospital culture focused on quality medical practices • Successful management of all aspects of people development including hiring and onboarding of new teammates and continued career development of our valued teammates • Maintain an effective and engaged work environment by proactively addressing and resolving conflict within the hospital and in partnership with your Specialty Operations Director • Hold teammates accountable for performance and behavior, ensuring all teammates are following all guidelines outlined in the teammate handbook • Support the needs of the Doctor of Veterinary Medicine (DVM) through coaching and execution of appropriate teammate scheduling, maintaining and appropriate client schedule and coaching the team on opportunities that will improve their skills and efficiency • Organize and facilitate effective, regularly scheduled meetings with DVM teammates and hospital team. • Oversight of achieving, workflow and billing associated with my medical studies participated in by your location. • Maintain a safe work environment by managing and monitoring all OSHA guidelines, DEA compliance, and all local, state and federal laws (including both medical governance and labor law guidelines) • Perform Veterinary Technician/Veterinary Assistant duties as needed Financial Management: • Meeting and exceeding agreed upon business goals and objectives • On time delivery of reports and business-related deliverables • Oversees billing and finance management with associated partner/referral hospitals • Monitor all financial and operational metrics ensuring deviations are addressed timely and appropriately • Effective P&L management including appropriate management of Cost of Goods and labor • Ability to communicate and deliver a message about financial progress and outcomes to multiple audiences (home office and field leadership, DVMs and teammates) • Review and discuss medical metrics and reporting with the DVM team and field leadership to ensure the highest quality of medicine within the hospital • Ability to communicate hospital goals and objectives to all teammates in a way that supports both agreed upon business outcomes and hospital culture. • Manage cost containment including inventory management, cash/banking control, loss prevention, collections of accounts receivable and office and medical supply ordering • Participate in the financial budgeting process in partnership with field leadership • Maintain a safe work environment by managing and monitoring all OSHA guidelines, DEA compliance, and all local, state and federal laws (including both medical governance and labor law guidelines) Client Management: • Partnership with clients ensuring a positive experience for them and their pets • Provide leadership to teammates on providing a professional and exceptional client experience • Proactively addressing client concerns • Representing the client in the community through participation in local events as needed • Effectively use resources within the organization and opportunities outside of the organization to build relationships with the community and market the hospital to prospective clients • Provide leadership to teammates regarding effective client scheduling and communication processes with clients regarding patient scheduling Required Education & Experience: • Associates’ degree or higher preferred and/or relevant work experience • Experience recruiting, interviewing and selecting high quality teammates • Excellent communication skills with demonstrated success tailoring messages to various audiences • Previous P&L management experience which includes proven success driving results and managing labor costs, preferred • Conflict management experience • Experience leading a diverse work force and establishing a positive “can do” team environment • Experience leading in a customer focused veterinary hospital or retail type environment. Benefits We deliver on our mission by executing our WAG values and exemplifying them in everything we do. WORK TOGETHER – We are a part of something greater. We are a community; we work as a team; we are better together AMAZE – We create AMAZING moments; Exceed expectations; Deliver personalized care; Have a “YES” mentality GROW – We are always seeking ways to improve; Grow our hospitals; Serve more pets; Enhance staff capabilities Pay range of $65,000 - $70,000 per year based on experience Health Care Plan (Medical, Dental, & Vision) Retirement Plan (401K) Life Insurance (Basic, Voluntary, & AD&D) Short Term Disability Paid Time Off Educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs Discounted Veterinary Care EAP (Employee Assistance Program) A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth. Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people.