Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a (Hybrid) Mortgage Processor at our Phoenix, Arizona location. The primary purpose of this job is to provide detailed guidance and advice in order to fulfill all loan qualification requirements in a compliant manner while ensuring exceptional member service by on going communication to members and business partners. The incumbent is responsible for evaluating and validating all information provided on the residential loan application and communicating to members any additional requirements. This position will serve as the members’ and real estate agents’ primary point of contact throughout the real estate transaction. Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Review all loans and registrations for completeness and accuracy. Responsible for generating communicating and obtaining the Account Condition Letter (ACL) per Regulation B requirements. Act as members’ and real estate agents’ main point of contact throughout the mortgage process, ensuring excellent levels of service by providing guidance/advice/counsel in a detailed and comprehensive manner. Evaluate credit history, income levels and assets/liabilities; calculate debt- to-income and loan-to-value ratios. Restructure loan request and recommend for adverse action as needed. Review and address items involving loan product, credit, occupancy and employment verifications and order verbal verification of employment (VVOE) for pay-off accounts. Request action from Disclosure Desk and other internal partners as required by valid change in circumstances. Collect, analyze and ingest document to clear ACL conditions. Update loan origination system with the information from collected documents and re-run Desktop Underwriter (DU) as appropriate. Maintain a working knowledge of both originating systems for home equity loans and lines of credit. Assemble and submit completed file to Underwriting (UW); clear manual conditions, cure title issues, resolve appraisal discrepancies with appraisal review group as needed. Clear any prior-to-fund conditions that arise after final UW approval before passing loan to Closing. Remain main point of contact with borrower through closing and funding and answer any questions that borrower may have (e.g. questions on the Closing Disclosure). Manage and cure any QC loan issues that require borrower communication. As required, ensure proper re-disclosures are prepared and delivered to the member within regulatory guidelines based on identified change in circumstances. * Bilingual -English/Spanish highly preferred Qualifications Equivalent combination of education and experience is considered. Bachelor’s degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions. Minimum of one (1) year of experience preferably in residential mortgage lending in 1st Trust Mortgage or Home Equity processing/closing is preferred. Encompass Experience preferred Outstanding communication and problem-solving skills. Strong attention to detail and organization Diligent and resourceful in finding solutions Ability to perform quality work and adhere to timeliness standards established by management. Ability to manage a high-volume pipeline Able to work independently and proactively, prioritizing workload and handle multiple tasks Licenses and Certifications There are no additional certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel Ability to travel to various worksites and be on-call may be required. About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568. LI-Hybrid