Responsibilities Job Summary: The Coordinator II, Benefits will be responsible for providing comprehensive support and education on travel benefits and general benefits-related activities to Spirit Airlines Team Members. In this role, you will serve as a Subject Matter Expert, addressing inquiries, facilitating understanding of benefits, and gathering feedback to enhance the overall benefits experience for our Team Members. Responsibilities: Deliver outstanding customer service to all Team Members through HR communication channels, including emails and telephone inquiries. Provide clear answers related to travel benefits, health and ancillary benefit plans, and retirement plans, while maintaining strict confidentiality. Efficiently handle Team Member inquiries, explaining benefit plan designs, enrollment processes, and resolving coverage or claims issues for those unfamiliar with benefits. Conduct benefits data audits to maintain data accuracy and compliance with company policies and regulations. Generate and distribute reports on benefits enrollment, usage, and costs. Analyze benefits trends and provide recommendations for improving employee satisfaction and cost-effectiveness. Assist with Open Enrollment & Wellness activities, including presentations and event support. Qualifications Education: Bachelor’s degree or equivalent experience in Human Resources, Business Administration, or a related field. Experience: 1-3 years’ experience in Human Resources or a related field Specialized Skills: General knowledge of HR functions, particularly in health and welfare benefits administration, retirement plan administration, claims processing, and the management of life events and Open Enrollment procedures. Ability to deliver cost-effective benefits solutions through effective process design and execution. Functional and Behavioral Competencies: Attention to Detail Communication Customer Service Orientation Analytical Thinking Team Collaboration Problem Solving Time Management Additional Competencies: Able to perform under pressures demanding near 100% accuracy while adhering to tight deadlines. Detail-oriented with a commitment to excellence in planning and execution. Highly organized and capable of managing multiple projects simultaneously. Understands how various functions and processes interconnect to drive efficient and cost-effective outcomes. Provides exceptional customer service, proactively addressing Team Members' needs while avoiding unnecessary costs and complexity. Demonstrated ability to build and maintain relationships across various levels and departments, including third-party vendors. Capable of developing and implementing effective standard processes and metrics to monitor outcomes and performance. Acts quickly to identify and address areas for improvement based on performance metrics, fostering transparency and engagement with stakeholders. Upholds a high standard of integrity, confidentiality, ethics, and discretion while building strong relationships with all stakeholders. Estimated Travel: Domestic & International travel under 10% of the time. Physical Effort: Ability to exert up to 25 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, with some standing or walking required. Telework Capacity: Hybrid 3 days in office 2 days remote in Dania Beach, FL Overview Overview At Spirit Airlines, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet! Fly With A Winner: Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success. The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live. That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation. Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them. Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.