Counter Manager As a pioneer of holistic beauty rooted in Ayuvedic principles, from the products we make to the ways in which we give back to in which we give back to society, caring for the planet is at the heart of our mission. At Aveda we strive to set an example for environmental leadership and responsibility, not just in the world of beauty but around the world. From our roots in Minneapolis in 1978, we have strived to create holistic beauty through wellness through our high performance, botanically -based, vegan, cruelty-free products that are kinder to the planet and grown by our regional partners. Today, Aveda is an industry leader in holistic and sustainable beauty products. This is a job for the haircare obsessed. As one of our highly skilled Counter Managers you will provide welcoming, authentic, and personalised service to our customers to achieve all customer service and sales targets. As an innovator in Haircare with a culture that has diversity and inclusivity at its core, we offer excellent training and development for you to grow your career. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management, front-line marketing and development opportunities will provide you with the all-round skills needed to progress further within the Beauty Industry and Estee Lauder Companies Compensation and Benefits Competitive industry salary Commission scheme eligibility Annual Leave & Family Leave Product discount/Staff Product Concession monthly credit spend allowance on many ELC brands Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme) Benefits platform with exclusive discounts and offers Work Life Connections – Employee Assistance Programme Extensive Training & development offering I,D&E STATEMENT The Estée Lauder Companies’ collective vision is to be the most inclusive and diverse beauty company in the world, and to be both the employer of choice for diverse talent and the brand of choice for our global consumers. We are a people first company, respecting and caring for our employees, communities, and consumers. With consumers in approximately 150 countries and territories, and 70 languages at the point of sale in the UK & Ireland, it is essential that we continue to have a diverse workforce that understands local relevance and the changing beauty needs of all our global consumers. Qualifications About you While you may, or may not have a qualification in haircare we can invest in your development to fill in some of the gaps and give you the tools needed to succeed. You will have: Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment Ability to deliver services and product demos to clients utilising state of the art technology Experience setting sales and customer service targets, sales analysis and staff scheduling Previous retail operations experience including inventory and facilities management and cash reconciliation Proven track record of leading, coaching and developing a team to succeed Experience of creating and executing in-store events Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview. Proficient in Microsoft office Proof of right to live and work in the country Job: Retail - Store Primary Location: Europe, Middle East, Africa-GB-ENG-Colchester Job Type: Standard Schedule: Full-time Shift: Variable Job Number: 247506 Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.