«out the Role: Grade Level (for internal use): 09 Application Support Analyst – S&P Dow Jones Indices We are seeking an Application Support Analyst to be a key player in the implementation and support of our Global Index Calculation Platforms that run major US indices like S&P 500, Dow Jones Industrial Averages & also the co-branded indices with our exchange partners such as S&P/ASX, S&P/NZX, S&P/BSE, S&P/TSX, S&P/BMV etc. The technologist will work effectively to undertake production support for mission critical real-time applications. This role will also liaison with our Client Services team for communicating with Stock Exchanges and providing technical support. The candidate should be a delivery-focused person who is familiar with Market Data such as Equity, Commodities, Forex, Futures, Options asset classes. The candidate will help the business meet its commitment to the global financial community by ensuring a high-level of availability of our real-time indices and provide exemplary service to our clients and stakeholders. Your role with have an impact on the business as its responsibility will be to monitor our critical real-time index calculation processes and system health. Our SPDJI team’s structure will allow you to be exposed to and have the opportunity to build your skills across functions within technology. This role spans across our iconic brands in finance and business, including: S&P 500 and Dow Jones Industrial Averages. Responsibilities: Manage daily production support for Real-Time & End of Day index calculation systems. Understand data models & data transformation algorithms used in our index platforms. Execute critical data changes in Production Databases and troubleshoot data issues. Analyze production issues, report bugs and collaborate with application development team for resolution. Monitor application log files to debug issues, review alert emails and take corrective actions. Monitor connections to market data sources, stock exchanges and vendor-partners. Maintain support procedures & run-books, system checkout tasks, escalation contacts. Interact with business operations to provide technical support. Effectively interact with global customers, business users and IT staff. Qualifications: Bachelor's degree in Computer Science, Information Systems or Engineering is required, or in lieu, a demonstrated equivalence in work experience. 3 to 5 years of experience in application support with troubleshooting production issues and meeting critical SLAs. Experience in Oracle Database environment – SQL, PL/SQL stored procedures. Experience in deploying applications in Weblogic servers. Experience in system monitoring and data validation. Knowledge of Linux Operating System commands and executing shell scripts. Experience in Amazon AWS is mandatory. Knowledge of Networking Protocols (TCP/IP, Unicast, Multicast, Sockets) and IP addressing is a plus. Experience with Market data/Index/Benchmarks/Asset Management/Trading platforms is a plus. Excellent communication skills are essential, with strong verbal and writing proficiencies. About S&P Global Dow Jones Indices At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We’re the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500® and the Dow Jones Industrial Average®. More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies. S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit www.spglobal.com/spdji. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 301592 Posted On: 2024-06-11 Location: Sydney, New South Wales, Australia