Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a (Remote) Director, Consumer Banking Governance Controls. The primary purpose of this job is to manage vendor required activities, process engineering, resiliency planning, and technology governance as outlined in enterprise and regulatory guidance. The qualified candidate will demonstrate strong executive presence skills to execute on both internal and external strategies. This position will be supporting the business “First line of Defense”. **This role can be located anywhere in the United States** The anticipated starting salary range for this role is $115,492 to $187,902 This position is eligible for the organization’s annual Balanced Scorecard bonus subject to board discretion and approval This position is also eligible for the opportunity for an annual Pay for Performance bonus Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Develop a program that aligns to guidance and requirements from Enterprise partners and the National Credit Union Administration. Partner with leaders to ensure program aligns to the business strategy and risk tolerances. Manage the communications plan for transparency of program events and activities. Collaborate with Third Party Risk Management, Enterprise Business Resiliency, Enterprise Technology Governance and internal business partners to execute on program goals. Monitor quality of Federated IT teams within Consumer Banking through vendors, quality assurance routines and control reporting to identify risk trends and opportunities. Provide governance and oversight for all Consumer Banking Technology releases. Identify, measure, monitor, and control risk associated IT business activities. Engage with Federated IT teams and management to provide internal and external audit support. Work with all lines of defense to implement, monitor, and report on action plan development related to findings. Work closely with contract owners to ensure adherence of third-party vendors with the terms of the contract and quality metrics to provide an excellent member experience and regulatory adherence. Evolve existing business continuity framework to include the full Business Continuity Management (BCM) lifecycle, disseminating recovery strategies and continuity policies/procedures across the Consumer Banking organization. Develop, manage and lead Consumer Banking business continuity activities including Business Impact Analysis (BIA), Business Continuity Plans (BCP), initiatives and training. Assist with Operations Risk, Control Self-Assessments, process inventory, and process mapping. Maintain expert knowledge of the consumer banking industry and recommends changes to benefit the credit union, members and staff. Qualifications Equivalent combination of education and experience is considered. Bachelor’s degree in business or a related field is required. Advance Degree or equivalent is preferred. Minimum of twelve (12) years of progressively responsible experience in consumer banking is required. Minimum of five (5) years of progressively responsible experience in IT and/or project/process management Minimum of four (4) years of direct management experience Supervisory Responsibility This position may supervise up 10 employees. Licenses and Certifications Certifications in project management, risk management, business continuity, and vendor management are strongly preferred. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. Travel Travel to various worksites is required. About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.