Title: Team Administrator – Key Worker Services
Contract Type: Permanent
Location: Redbridge, 167 Barley Lane, IG3 8YA (with ad-hoc travel to Slough Office)
Persona: Office based
Interviews will be held on: TBC
Salary: £21,754 - £25,018  per annum depending on experience
Closing date for completed applications: 18th October 2021  

Interviews will be held via Microsoft Teams

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

Due to COVID19, colleagues in eligible roles are currently working from home in line with government guidelines

We are looking for an experienced Administrator with a keen eye for detail, as well as excellent verbal and written communication skills, to join our Key Worker Services (KWS) team. The successful candidate will primarily be based at our Redbridge office between our core working hours of 9am – 5pm (Mon-Fri), with ad hoc travel to our other office in Slough in line with business needs.

To be successful in this role, you will be highly organised and will be able to work within a busy office environment with a hardworking approach to your work. It is essential that you have excellent IT skills/knowledge of using Microsoft packages and are able to use your own initiative and work collaboratively within a team. 

The job involves a variety of administrative duties including resolving general enquires in person, via phone and e-mail, arranging and facilitating meetings including minute taking, preparing and collating reports, scanning, mail merges and other ad hoc duties.

The successful candidate will provide assistance to the Key Worker Services Team and perform tasks relating to the tenancy/property management of KWS properties. This includes locum bookings, producing tenancy agreements, preparing and updating welcome packs, tenant referencing, processing invoices, approving service charges, ordering furniture, property inspections and collating sundries orders.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well trained and motivated workforce that we can continue to prosper and sustain business success.

You will have access to our full suite of benefits including:

• 26 days annual leave increasing to 31 days with continued service
• Annual bonus (subject to group performance)
• Excellent Pension scheme and non-contributory life assurance
• Employee assistance programme

If you are interested in this role and have the experience required, then apply without delay!

COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme,  an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. 

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.