Charity People are delighted to be working in partnership with this major central London hospital charity in their search for a new Senior Supporter Journey Manager.

This is a hugely exciting time to be working in NHS fundraising. This brand-new role will play a vital part in supporting the incredible community across this NHS Foundation Trust to attain their fundraising goals through first rate stewardship together with product innovation and development. You will be joining a hugely ambitious, highly respected, and supportive team at the heart of this world-leading healthcare organisation.

Title Senior Supporter Journey Manager
Salary £42,792 - £51,034 plus London Weighting of £3,500
Contract 12-month contract,
Location Flexible/hybrid working with hot desk working
Hospital sites on the Strand and London Bridge

As Senior Supporter Journey Manager you will help drive a new approach to fundraising at the hospital charity, placing supporter insight right at the heart of all fundraising activity, and working with the senior leadership team to implement this across the organisation.

An exciting and strategically significant new role, you will lead on coordinating a wide range of supporter journey planning and analysis, and the implementation of innovative and creative fundraising communications and products.

Initially focusing on devising a strategy, and developing and implementing relevant, personal and valuable journeys for priority audience segments, you will then focus on supporting Heads of Team and Senior Managers to deliver both new and existing supporter communications. The ultimate goal is to deliver high standard communications and experiences, driving increased supporter engagement and lifetime value.

About you
We're looking for an experienced senior supporter journey specialist with outstanding project management skills and the patience and motivation to embrace the challenges and opportunities that come with shaping a new role and workflows. You will be comfortable working with the senior leadership team to recommend and influence change across the organisation.

To be successful in this role, you'll have experience of developing best in class supporter engagement opportunities, fundraising communications, and stewardship journeys to large volumes of supporters. You'll be able to evidence having led direct marketing or other public fundraising campaigns across a range of channels including direct mail, email, social media and telephone. Comfortable with data analytics, and GDPR, you'll also be a natural leader with the skills to inspire, support, and project manage individuals and teams to deliver exceptional results in a fundraising or marketing environment.

To Apply
If you are interested in applying to this Senior Supporter Journey Manager position, please share your CV in the first instance with our consultants Ben Garner or Philippa Randle at Charity People. If your experience fits what we're looking for, we will send you the full application pack and will arrange for a call and/or video meeting to brief you on the role. You'll then have all the information you need to formally apply.

Closing date for formal applications is midday on Monday 4 October
Interviews and meet the team Thursday 14 October
Core values interviews Tuesday 19 October

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities with which we work.