ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life-changing impact to ZS. Our most valuable asset is our people. At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. SENIOR CLOUD SITE RELIABILITY ENGINEER ZS's CCoE (Cloud Center of Excellence) Team builds, maintains and helps architect the systems enabling ZS client-facing software solutions. We define and implement best practices to ensure performant, resilient and secure cloud solutions. The CCoE team at ZS is comprised of analytical problem solvers coming from diverse backgrounds while sharing a passion for quality delivery — whether our customer is a client or another ZS employee. The team has presence in ZS’s Evanston, Illinois and Pune, India offices. What You'll Do Acting as a Senior Cloud Site Reliability Engineer, you will be working with a team of operations engineers and software developers to analyze, maintain and nurture our Cloud solutions/products to support the ever-growing company’s clientele. As a technical expert, you will be working closely with various teams to ensure the stability of the environment by: Analyzing the current state, designing appropriate solutions and working with the team to implement them. Coordinate emergency responses, perform root cause analysis, identify and implement solutions to prevent re-occurrences Work with the team to identify ways to increase MTBF and lower MTTR for the environment Review each entire application stack and execute initiatives to reduce failures, defects and issues with the overall performance Identifying and working with the team to implement more efficient system procedures Maintaining environment monitoring systems to provide the best visibility into the state of the deployed products/solutions Perform root cause analysis on incoming infrastructure alerts and work with teams to resolve them Maintaining performance analysis tools, identifying any adverse changes to performance and working with the teams to resolve them Researching industry trends and technologies, and promote adoption of best-in-class tools and technologies Taking the initiative to advance the quality, performance, or scalability of our Cloud Solutions, by influencing the architecture or design of our products Design, develop and execute automated tests to validate solutions and environments Troubleshoot issues across the entire stack – infrastructure, software, application and network What You'll Bring 3+ years’ experience working as a Site Reliability Engineer or an equivalent position 2+ years’ experience with AWS cloud technologies and at least one AWS certifications is required (Solution Architect / DevOps Engineer) 1+ years’ experience functioning as a senior member in an infrastructure/software team Hands-on experience with AWS services like EC2, RDS, EMR, CloudFront, ELB, API Gateway, CodeBuild, AWS Config, Systems Manager, Service Catalog, Lambda, etc. Full-stack IT experience with *nix, Windows, network/firewall concepts, source control (BitBucket) and build/dependency management and continuous integration systems (TeamCity, Jenkins) Expertise in at least one scripting language, Python preferred Must have firm understanding of application reliability, performance tuning and scalability Exposure to big data technologies (Spark, Hadoop, Scala, etc.) stack is preferred Solid knowledge of infrastructure and cloud-native services along with network technologies Solid understanding of RDBMS and Cloud Database engines like Postgres SQL, MySQL etc. Firm understanding of Clusters, Load balancers and CDN Experience in fault-tolerant system design Familiarity with Splunk data analysis, Datadog or similar tools is a plus A Bachelor’s degree (Master’s preferred) in a related technical field Excellent analytical, troubleshooting and communication skills Possess strong verbal, written and team presentation communication skills. ZS is a global firm; fluency in English is required This role requires healthy doses of initiative and the ability to remain flexible and responsive in a very dynamic environment Ability to quickly learn new platforms, languages, tools, and techniques as needed to meet project requirements Perks & Benefits: ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel: Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying? At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application: Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At: www.zs.com