We're looking for an experienced operational leader to join our team at Thames Valley.

In this role you’ll be leading a team, providing excellent operational management at Nuffield Place and managing and developing an exceptional visitor experience.

Hours: 37.50 per week. The property is open until end of October and whilst open the working pattern is predominantly Wednesday to Sunday (with cover available for some weekends) During the winter before reopening in March, it will be possible to have more weekends off and work Mondays & Tuesdays to account for the weekend days off.

Salary: £24,075 per annum

Contract: We’re open to this role being on a permanent or 12 month fixed term / Internal Secondment basis

What it's like to work here

To get a better picture of what its like to work here you can find out more about this role and view the site in the attached document

Nuffield Place is one of a group of 66 properties – the Small Properties of the National Trust that have a common goal to deliver high quality and person-led experiences for their visitors.

We’re small passionate team, with the Site Manager role line managing a Collections Assistant for the House, Service Assistant for Visitor Welcome, and around 140 volunteers. Our opening season is March to October, with conservation both indoors and out and planning work taking place throughout the closed period. As we step towards the end of the current open season, this is the perfect time to join the team and make a difference to the future of the property.

We achieve a huge amount with this small team by working together, being bold in our ideas and encouraging a supportive and ‘can do’ attitude amongst each other. Working collaboratively with the leadership team in the portfolio, this dedicated role for Nuffield can draw on the expertise of the Visitor Operations and Experience Manager, Collections and House Manager at Basildon Park and the Head Gardener to enable a quality visitor offer to be delivered.

What you'll be doing

We’re looking someone with exceptional people skills to lead a small, committed team of staff and volunteers. . You’ll have a good understanding of commercial acumen and be able to control costs to increase footfall and income.

You will be responsible for security, safety and all operational detail including arranging duty and out of hours cover.

The size and variety of the Thames Valley portfolio makes this role really exciting as it provides ample opportunities to work with the wider leadership and operational teams to assist in your management of Nuffield place and to support in developing the visitor experience there, ensuring that all visitors are given a great experience and leave with a special sense of history, people and place.

Please be advised that internally this role is known as 'Site Manager'

To be successful in this role you'll need to have/be:

• Operational experience in a customer facing environment and / or historic properties.
• Some previous leadership experience including supervisory, coaching and training experience.
• Flexible customer focused approach with experience in delivery high standards of customer service.
• Competent in managing budgets to maximise sales, income and control costs. Experience of record keeping and cash handling.
• Strong people and communication skills, enabling good working relationships with those in your team and across the property portfolio.
• Ability to communicate effectively and confidently with diverse groups of people of varying ages, abilities and experience.
• Awareness and understanding of the core purpose and work of the National Trust.
• Experience of assessing and managing risk. Knowledge of Health & Safety and compliance requirements.
• Good written and verbal communication skills including public presentation.