Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a (Hybrid) Operations Business Controls Lead at our San Antonio, Texas; Eugene, Oregon; Omaha, Nebraska or Papillion, Nebraska service center. The primary purpose of this position is to develop, design, and implement solutions to align with the regulatory compliance, risk management and operational effectiveness strategy of PenFed Operations. This position will be supporting the business “First line of Defense” (FLOD) and will act as the subject matter expert and collaborate across business lines including Compliance, Enterprise Risk Management, Audit and Legal to identify, build and strengthen controls for the Operations division. This position will work to assure processes are compliant with regulatory and operational guidelines. Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Monitor adherence to internal policy and procedure and regulations including Federal and State as well as National Credit Union Administration and Consumer Financial Protection Bureau requirements. Collaborate with business areas and Three Lines of Defense with identifying issues, developing action plans, and executing action plans from issues that surface within internal or external reviews and audits. Develop, aggregate, and effectively communicate necessary management reporting on the risk and control environment. Provide support and respond to audits from internal or external auditors. Assist with facilitation of action plan development related to those audits. Provide system and operations recommendations related to business controls to promote continuous improvement of audit and compliance posture within Operations organization. Engage with Compliance, Enterprise Risk, Legal, and other departments within the credit union to meet strategic goals. Provide support for Operations-related policies and procedures and assist with change management processes to keep policies and procedures current. Monitor quality of business areas through vendors, quality assurance routines and control reporting to identify risk trends and opportunities. Engage in testing coordination support and maintain updates for Business Continuity activities. Maintain expert knowledge of financial services industry including member service, loan and deposit products, digital services, and collections, and recommends changes to benefit the credit union, members, and staff. Identifies and manages existing and emerging risks that arise from the Operations business area. Identify, document, measure, monitor, and control risk associated with business activities. Monitor and tracking business process controls for mitigation of risks outside of risk appetite for the business. Actively engage in continual departmental process improvement. Assist with Operations Risk, Control Self-Assessments, process inventory, and process mapping. Train and mentor existing and new employees/contractors on quality controls and developing a quality driven culture. *This role is responsible for ensuring business continuity.* Qualifications Equivalent combination of education and experience is considered. Bachelor’s Degree in Business or a related field is required. Minimum of five (5) years of progressively responsible experience in operations, risk or audit control environment is required. Experience mapping business processes using Visio or like technology is required. Experience with control testing to include testing of design and operating effectiveness. Experience with facilitating meetings/workshops with relevant stakeholders to include executive management related to risk and control activities. Familiarity with working in Archer as a GRC platform. Experience with financial services operations (products, services, collections, branch and/or service center operations, etc.) is required. Familiarity with operational laws and regulations, including but not limited to Reg CC, DD, E, and Z, BSA, CIP, and UDAAP, is preferred. Advanced knowledge of Microsoft Office tools is preferred. Detail-oriented with strong organizational skills with the ability to manage or lead multiple projects effectively. Supervisory Responsibility This position will not supervise employees. Licenses and Certifications There are no additional certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel Ability to travel to various worksites and be on-call may be required. About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568. LI-Hybrid