Responsibilities of the Remote Support Engineer : - Possess a good understanding of Electrical distribution with the ability to Perform predictive / condition-based analyses of data generated by EAA Predictive into meaningful insights and actions. - Extracts and analyzes data, runs analytics (software/expert-based) - Observes health of assets, including condition-based analytics, and adjusts maintenance plans accordingly. - Develops recommendations based on the data, creates reports and shares reports with customers and provides direction to the customer as to actions required. - Interacts with customers and provides remote troubleshooting (e.g. phone, chat, email, etc) as needed - Acts based on customer requests to create cases, initiates work order creation to dispatch Field Services and/or engages Sales for service or product quotations - Interacts with Network of experts for advanced support of data analysis and recommendations to the customer Responsibilities of the Remote Support Engineer : - Possess a good understanding of Electrical distribution with the ability to Perform predictive / condition-based analyses of data generated by EAA Predictive into meaningful insights and actions. - Extracts and analyzes data, runs analytics (software/expert-based) - Observes health of assets, including condition-based analytics, and adjusts maintenance plans accordingly. - Develops recommendations based on the data, creates reports and shares reports with customers and provides direction to the customer as to actions required. - Interacts with customers and provides remote troubleshooting (e.g. phone, chat, email, etc) as needed - Acts based on customer requests to create cases, initiates work order creation to dispatch Field Services and/or engages Sales for service or product quotations - Interacts with Network of experts for advanced support of data analysis and recommendations to the customer Qualifications The Remote Support Engineer must have a proven track record of · Providing excellent customer service and must possess a customer focused mindset Effective communication (written/oral/reading/listening), with a command of the English language · Ability to keep relevant stakeholders informed and build network of relationships that would aid in business development · Candidate must have the ability to influence and convince · Ability to effectively manage time and remain organized across multiple activities along with an attention to detail · Curiosity and interest in new knowledge in various domains Minimum Knowledge & Skill Expectations · Service experience with power/power monitoring equipment and industrial applications · Knowledge of electrical distribution systems and proficiency with one line diagrams · Strong Technical writing and computer knowledge, fluency with Microsoft Office tools. · Superior analytical abilities and high degree of proficiency in working with data Schedule: Full-time Req: 009B3F