Position Summary: • Drive business through Education, On-counter coaching, Outside Events, On-counter Activities in retail outlets and build brand equity. • Plan and Coordinate events to ensure increased sales, brand awareness and productivity within the Brand, while maintaining Brand Image. • Achieve the sales objectives through own effective performance, through exceptional customer service and through the effective management, development and motivation of the team. • Meet and exceed service and sales goals established by Jo Malone by coaching the Stylists on how to achieve goals by building long-term customer relationships. Key Roles & Responsibilities: • Daily, weekly and monthly monitor business and analyse results to recognise areas of opportunity and growth to build and impact on overall business. • Ensure that the Consultation Standards and Jo Malone Service Vision are adhered to at all times • Execute events according to the events guidelines • Ensure customers are treated professionally at all times/Service excellence • Recruit new customers to the Jo Malone brand • Ensure all action plans are in order for all promotions, launches and special events to ‘drive sales’ • Personally demonstrate excellent selling skills, acting as a role model for team members • Conduct weekly team meetings to communicate to the team aspects of product knowledge, marketing, account and brand goals and other useful, motivational information • Look for ways to increase sales potential and service standards via events and focus both in store and outside • Monitor competitor products, activity and results and discuss with the Sales Manager ways to take on the competition and build the business • Communicate regularly and effectively with the Sales Manager, keeping him/her informed of activities and working together to resolve difficulties • Work with the Sales Manager to plan and implement Events pertaining to: • New Product launches • Core business activities • Promotional business • Building customer loyalty • Consistently maintain immaculate standards of grooming and excellent merchandising at all times. • Consistently maintain housekeeping and the use of Jo Malone hygiene at all times. • Ensure CRM is kept up to date at all times, conduct training when required. • Ensure all clients are informed timeously of promotions and special events • Ensure the Boutique is merchandised to comply with the Jo Malone image and standards and marketing focus at all times • Ensure the Jo Malone philosophy is communicated to customers • Ensure that all tools and staff necessary for the execution of events are sourced and available timeously. • Ensure that equipment for special events are stocked at all times according to Checklist and that a high standard on hygiene is maintained • Conduct regular communication sessions with the team to keep them informed of targets, initiatives and activities that impact on their ability to perform their jobs to the best standard • Ensure that all HR documentation is completed on a timely and accurate basis. • Complete all paperwork accurately and submit in accordance with deadlines • Ensure Merchandising guidelines and standards are followed. • Ensure the team receive education, coaching and guidance to learn all aspects of running the account, have the correct product knowledge and can complete all tasks required • Conduct quarterly assessments and bi-annual performance reviews in line with Company policy • Leads by example and demonstrates a mentoring style of management, whilst exceeding company standards. Qualifications Requirements: • Cosmetic experience preferred. • 1-2 years key holder responsibility in a supervisory role in a service oriented environment • Ability to work in a fast paced environment. • Computer literate – MS Office • Managerial experience. Job: Retail - Store Primary Location: Europe, Middle East, Africa-ZA-GP-Johannesburg Job Type: Standard Schedule: Full-time Shift: Variable Job Number: 248882