Overview Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 14,000 team members, 3,700 affiliated providers and hundreds of volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary The Interpreter II facilitates communication between the medical/non-medical personnel and patients/patients' families with limited English proficiency to identify needs/concerns relative to the hospital experience. The Interpreter II will assess and monitor patients' understanding of information conveyed to ensure that the provider fully understands patient's history and condition and the patient understands all aspects of the diagnosis, treatment plan, and prognosis. In addition, the Interpreter II will interpret both receptively and expressively, using any necessary specialized vocabulary and assist the staff in understanding cultural factors that impact diagnosis and treatment. Receives and processes requests for interpretation services and coordinates appropriate coverage. Provides interpretation services via telephone, telephonic conference calls and individual patient interactions in a variety of patient care settings. Answers, screens, prioritizes incoming telephone calls; assists caller or directs caller to appropriate person or department. Maintains confidentiality of information. Provides courteous, appropriate and prompt information and assistance to all appropriate hospital departments and outside agencies. Responds to customer requests with a high level of professionalism on the telephone or pager. Ensures proper communication and timely information to the provider on the interpreter’s status or estimated wait time. Makes rounds (department specific visits to patients) to identify patients’ needs. Monitors status of interpreting encounters. Verifies locations, department extension, medical providers name and nature of the request to help prioritize the call. Explains medical procedures to patients and obtains necessary medical information needed to perform exams/procedures. Provides bilingual assistance via telephone for any patient or customer upon request, for example, calls directed to the department by PBX, Patient Dining and/or Service Center, etc. Listens to patient/family concerns and refers appropriately. Responds, identifies, mediates, and resolves potential and actual conflicts between patient/family members and the hospital. Conveys empathy for the situation and confidence to the patient. Resolves problems by easing patient’s stress without jeopardizing the medical and hospital staff relationship. Tracks and documents the time spent interpreting, as well as recording other pertinent information in EPIC and/or department database. Maintains proficiency of interpretation standards through on-going educational programs, workshops, training, etc. Keeps abreast of changes, improvements, advances in the medical field, procedures, medications and its equivalent terminology in Spanish. Performs other duties as assigned. Qualifications Education High School Diploma or GED Required Experience 1 year medical interpretation experience in a hospital or acute care setting. Required Must pass Spanish/English oral/writing proficiency evaluation given at time of interview Required Licenses and Certifications Spanish Bilingual Assistant (SBA) certificate or equivalent 60-hour interpreter training program. Required