Who are we and what we stand for? When you work for Schneider Electric you work for a company that is passionate about its people. Our people vision says, Great people make Schneider Electric a great company. We are proud to promote purpose, diversity, inclusion, learning and work-life integration – we’re a great place to work and we are continually striving to be the best place to work! Your Mission This position is accountable for installing, inspecting, maintaining, troubleshooting, and repairing customer equipment. FSR will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on-site. Work on competitive equipment may also be part of the role. Experimented FSR will share and provide technical instruction and guidance to new and less experienced FSR. They will perform warranty and recall work. Test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagram, etc. Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues. FSR must be available to: respond to emergency calls and for intervention, maintain service equipment, tools and documentation, and identify sales opportunities Your Role – Magic happens when you bring great people together! Comply with Safety and cyber security policies, practices, and procedures ❑ Perform Startup/Commissioning on Schneider Electric products & possible competition equipment. ❑ Perform Preventive, scheduled, and unscheduled Maintenance on equipment ❑ Analyze and interpret technical procedures, governmental regulations, and different problems on our equipment and provide an appropriate answer ❑ Analyze and explain reports results to customers and management ❑ Certification & accreditation could be required vs Business and Country regulations. ❑ Proactive participation in team collective initiatives & management meetings to achieve departmental and company goals (SIM1) ❑ Understand the scope of work, respect time allocation to perform the job and ensure full traceability (timesheet, change order etc..) ❑ Support planners, coordinators, and project managers to get a good customer site conditions understanding ❑ Escalate quality or technical issues detected on the field ❑ Understand Ecostruxure's offer and provide technical explanations to customers ❑ Use all digital tools designed for SE FSR ❑ Track Installed Base (serviceable assets) ❑ Advise customers on different opportunities to optimize their install base and create lead-generation business opportunities ❑ Perform basic audits of customer’s electrical systems and equipment (MPS walkthrough) ❑ Perform Field Services Operations by providing best-in-class customer experience a Qualifications Qualifications Bsc. Degree in Engineering 1-3 years experience in Field Services. Experience in working with all digital tools to perform jobs (BFS & ServicesMax, Onsite, TIPI, Enablon). Excellent experience in interacting every day directly with the customer, ensuring customer satisfaction (NSS) and SE signature (branding & soft skills) to be respected every day with our customers Excellent command of English Schedule: Full-time Req: 008LV4