Overview We’re seeking a detail-oriented team member who can collaborate with multiple stakeholders in support of our Document Management Program. This is a position for detail oriented multi-tasker, who is creative in developing solutions to a variety of concerns relating to all OSD documents. In this role you will promote consistency and act as subject matter expert in the implementation and management of record material and information systems that support operational processes. For document and record material, activities include records management, configuration management, release, distribution, modification, and archival functions to assure data is organized from generation through retirement. You will be training under the document management subject matter expert. Responsibilities Job Complexity: You will review documents and exercise your judgement in determining the appropriate actions to take. You will spend a large amount of time interacting with individuals to help them with inquiries and questions, while displaying excellent customer service. You will learn the governing documents and implementation methods of applicable requirements and assist with developing solutions, tasks, and other actions. You will provide guidance to directorate staff on methods to effectively deploy and trace content across the organization. Discretion: This position requires the ability to acquire, review, analyze, and process a variety of types of information. You will demonstrate discretion and good operational security. You will be expected to exercise judgment and apply solutions in determining appropriate actions. You will coordinate the standardized process for identifying appropriate reviews, deployments, and updates for documents. Authorities and Accountabilities: Perform the document and records management activities, such as entering metadata, ensuring documents are processed according to quality and record requirements. Assist staff in processing maintenance records, assessments and generating metrics to track completion rates and performance. Develops solutions to improve processing and coordinates changes with the plant operations personal (i.e., building engineers, work team leads, crafts). Provide system generated reports and customer service to the facility operations staff. Build and maintain relationships within the Operational Systems Directorate, organizational document owners, and stakeholders for requirements deployment. Collaborate with subject matter experts on tasks and deliverables. Ensure quality of and accuracy of information in produced deliverables. Display a high degree of customer service in all interactions with strong organizational skills. Maintain precise documentation to record decisions, recommendations, conclusions, errors, or other applicable findings. Identify creative methods to deploy documents effectively. Possess the ability to effectively interface and collaborate with a diverse set of customers both internal and external. Continue to improve the PNNL safety and security culture. Take on additional work and duties within job family expectations, as assigned by your line manage. Qualifications Minimum Qualifications: BS/BA and 2+ years of relevant work experience -OR- MS/MA or higher Preferred Qualifications: Experience working in record and document management. Exemplary customer service skills. Experience with identifying Metadata. Detail oriented. Excellent command of written English. Good communication skills. Proficient in general computer and documentation skills. Ability to understand general engineering and operations documents. Organized work habits and ability to multi-task. Creative problem-solving skills. Is able to work in a team environment with multiple groups to meet business goals. Additional Information Not Applicable. Testing Designated Position This is not a Testing Designated Position (TDP). About PNNL Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them! At PNNL, you will find an exciting research environment and excellent benefits including health insurance, and flexible work schedules. PNNL is located in eastern Washington State—the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab’s campus is only a 45-minute flight (or ~3 hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs. Commitment to Excellence and Equal Employment Opportunity Our laboratory is committed to fostering a work environment where all individuals are treated with fairness and respect while solving critical challenges in fundamental sciences, national security, and energy resiliency. We are an Equal Employment Opportunity employer. Pacific Northwest National Laboratory considers all applicants for employment without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information (including family medical history), protected veteran status, and any other status or characteristic protected by federal, state, and/or local laws. We are committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures and in employment. If you need assistance or an accommodation due to a disability, contact us at [email protected]. Drug Free Workplace PNNL is committed to a drug-free workplace supported by Workplace Substance Abuse Program (WSAP) and complies with federal laws prohibiting the possession and use of illegal drugs. If you are offered employment at PNNL, you must pass a drug test prior to commencing employment. PNNL complies with federal law regarding illegal drug use. Under federal law, marijuana remains an illegal drug. If you test positive for any illegal controlled substance, including marijuana, your offer of employment will be withdrawn. Security, Credentialing, and Eligibility Requirements In accordance with Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, new employees are required to obtain and maintain a HSPD-12 Personal Identity Verification (PIV) Credential. To obtain this credential, new employees must successfully complete and pass a Federal Tier 1 background check investigation. This investigation includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws. For foreign national candidates: If you have not resided in the U.S. for three consecutive years, you are not eligible for the PIV credential and instead will need to obtain a favorable Local Site Specific Only (LSSO)risk determination to maintain employment. Once you meet the three-year residency requirement, you will be required to obtain a PIV credential to maintain employment. Mandatory Requirements Please be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from having any affiliation with the foreign government of a country DOE has identified as a “country of risk” without explicit approval by DOE and Battelle. If you are offered a position at PNNL and currently have any affiliation with the government of one of these countries, you will be required to disclose this information and recuse yourself of that affiliation or receive approval from DOE and Battelle prior to your first day of employment. Rockstar Rewards Employees and their families are offered medical insurance, dental insurance, vision insurance, health savings account, flexible spending accounts, basic life insurance, disability insurance*, employee assistance program, business travel insurance, tuition assistance, supplemental parental bonding leave**, surrogacy and adoption assistance, and fertility support. Employees are automatically enrolled in our company funded pension plan* and may enroll in our 401k savings plan. Employees may accrue up to 120 vacation hours per year and may receive ten paid holidays per year. * Research Associates excluded. **Once eligibility requirements are met. Click Here For Rockstar Rewards Notice to Applicants PNNL lists the full pay range for the position in the job posting. Starting pay is calculated from the minimum of the pay range and actual placement in the range is determined based on an individual’s relevant job-related skills, qualifications, and experience. This approach is applicable to all positions, with the exception of positions governed by collective bargaining agreements and certain limited-term positions which have specific pay rules. As part of our commitment to fair compensation practices, we do not ask for or consider current or past salaries in making compensation offers at hire. Instead, our compensation offers are determined by the specific requirements of the position, prevailing market trends, applicable collective bargaining agreements, pay equity for the position type, and individual qualifications and skills relevant to the performance of the position. Minimum Salary USD $78,100.00/Yr. Maximum Salary USD $115,600.00/Yr.