The starting salary for this position is £27,991 per annum for working 36 hours per week.

Flexible working is supported where possible, plus the opportunity to work remotely. This will involve home working as well as occasionally working from offices and sites across the County.

The Highways & Transport service is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets. The highway is the most valuable asset managed by Surrey County Council with a replacement value of approximately £7.5bn and is critical to the economic growth of the County. It is regarded by Councillors and residents as one of the most important services provided by the Council.

The service operates in an environment with significant political and resident engagement, and has daily contact with MPs, Councillors and residents. Therefore professional and excellent customer service is standard and you will be expected to embrace this in your approach, ensuring the team put the customer at the heart of everything they do. 

Within the Highway Technical Support & Communication Team, this role will be responsible for helping to develop and deliver a communications strategy to promote the work of Highways & Transport. 

Working across service, excellent relations will be required to obtain and relay information to all stakeholders. You will develop new and innovative ways of communicating to ensure information reaches a wide audience of customers, stakeholders and hard to reach communities. Alongside this, you will support the review and development of customer focussed processes to enhance customer service and communication.

We are looking for an individual who is enthusiastic, proactive and a motivated team player who is dedicated to providing excellent customer service.

To be shortlisted for an interview please complete the online application form and a personal statement to clearly evidence the following:

• Good networking ability with excellent written and oral communication skills
• Experience in communicating effectively to a wide range of audiences
• Strong interpersonal and organisational skills
• A positive, self-motivated and tenacious attitude, with a thirst for learning and continuous improvement
• Excellent IT skills and good knowledge and experience of using digital and/or social media channels
• Creative and innovative thinking

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.​

The advert closes at 23:59 on the 17th October 2021.

A date for interviews is to be confirmed.

Contact Details

For an informal discussion please contact Maryam Nejand on 01483 517524 or by e-mail at [email protected].

We look forward to receiving your application. Please click on the apply online button below to submit.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.