HR Shared Svcs Specialist

The HR Specialist will be the face of the Human Resources function to employees and internal Human Resources stakeholders including HR Business Partners, Benefits, Compensation, Talent Acquisition, and Payroll. The Specialist will provide excellent customer service through phone and digital interactions. The Specialist will identify and implement process improvements, maintain a high focus on data entry accuracy and work to achieve the ultimate customer service experience through first call resolution. The successful candidate will have a passion for delivering an exceptional employee experience while maintaining the highest level of confidentiality. Assist employees via phone and digital by answering questions and updating items related to their employee record such as changes to direct deposit accounts, tax withholdings, and personal information changes Assist HR stakeholders via digital platform by processing cases related to employee assignments such as changes to titles, compensation, and reporting structure Attend assigned training classes to ensure knowledge base is current in order to provide consistent and accurate answers to our customers Maintain complete professionalism in all communications with customers and follow escalation processes when necessary Meet established department metrics for productivity, performance and service Other duties and projects as assigned 6 months’ Customer Service experience, required 6 months’ Human Resource experience, preferred Excellent verbal and written communication skills Excellent problem-solving, critical thinking, and data entry skills Ability to maintain confidentiality Ability to multi-task in a fast-paced environment using multiple systems and applications Ability to work independently and in a team environment Ability to work under minimal supervision with a goal-oriented mindset Dedication to providing an excellent employee experience Proficiency in Salesforce CRM, Oracle HR, iCIMS ATS, and ADP, preferred Proficiency in MS Office, required At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace. EOE, including disability/veteran