HR Data Management Specialist

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.” There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs. HR Data Management Specialist Location: Prague Contract: Full time, permanent We are looking for a HR Data Management Specialist, EMEA. YOU will be responsible for execution of various tasks in the HR area, especially employee data management in Workday and other HR systems connected to employee life cycle management. You will work on tasks ensuring a seamless experience for HR customers when using the GS HR services. Also, you will be responsible for ensuring compliance to the defined processes when engaging with the various end users (employees, managers, other GS and BU departments, suppliers). In this role you will be responsible for HR processes, policies and legislation. The responsibilities & the impact YOU will have: Receive, assign, update, classify, process cases in case management application for one or more processes Identify case challenges and opportunities, and escalate to the supervisor/manager if needed Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation Update the knowledge management system with new available documents or guidelines Proactively monitor the cases to be able to determine if any action is needed (time; quality) Ensuring policy and legal compliance Assist and encourage users/customers to make effective use of self-service options, systems, products, service, etc. in order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services HR available to them. Participate on daily huddles and follow the instruction of the direct supervisor regarding priorities and assignments Identify areas for improvement on daily operational processes Provide support to implement improvement initiatives Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issues resolution for knowledge database future reference Focus on increasing satisfaction surveys results – employees and customer Participate on training in order to improve performance, process acumen and gain additional knowledge required Perform special projects and related duties as assigned Qualifications We would love to hear from YOU, if you have: Associate’s/Bachelor’s Degree or equivalent, Preferred Area of Study: HR, OD, Org, Psych, or related discipline but other studies accepted as well English (oral and written) + any other European language Ability to perform administrative activities Demonstrates customer orientation and customer service skills Strong organization skills, attention to detail and follow through to resolve any outstanding issues Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance in a concise and professional manner Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications (e.g., MS Office, email, fax, Internet Explorer) Ability to work effectively in a fast-paced, self-directed team-based environment Enthusiastic team player with a strong drive to create a positive work environment HR knowledge is not required rather continuous improvement mindset and ability learn new process is important for this position Service Center experience, HR and/or Payroll Service Center, Finance, Procurement Basic understanding of HR Functional domains (Benefits, Compensation, HRIS, Workforce Data Administration, HR Business Partnering, Employee Relations) or Payroll is a benefit but not prerequisite This is what awaits YOU at J&J: An opportunity to be part of a global market leader. A dynamic and inspiring working environment. Many opportunities to work on challenging projects and assignments. An opportunity to participate in employee engagement activities on a voluntary basis based on individual preference Possibilities for further personal as well as professional development. Many employees benefits: 5 weeks of vacation, home office, flexible working hours, sick days Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card Contribution for: Prague public transportation, language study, illness leave, pension contribution, Refreshment in the workplace, company gym, free sports activities, corporate events Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits. For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences That is why we in Johnson & Johnson are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”! Primary Location Czech Republic-Prague-Prague- Organization JNJ Global Business Servi (7761) Job Function Human Resources Requisition ID 2206042232W