Sr. Director, Customer Training

Job Overview We are seeking a Senior Director to lead the iCIMS Customer Training function. You will be responsible for defining the customer training strategy, driving execution to achieve business metrics, and achieving customer training revenue targets, while ensuring high standards for customer training quality. You will contribute to customer success and satisfaction through direct customer engagement and interaction with other internal groups selling or supporting iCIMS customers. This position will be required to collaborate with senior leadership and cross-functionally in the development of training curricula, course content, delivery vehicles, and certification processes for iCIMS customers. Reporting to the VP of GTM Enablement, you will lead a team of instructional designers, instructors, LMS Admin/ops, and contractors to deliver high quality, impactful and innovative learning experiences for our customers. About Us When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. Responsibilities Define the vision and strategy for educating customers on iCIMS products and services. Be the face of Customer Training partnering with the Customer Success and Sales organization; actively work with Sales and Customer Success to create training pipeline and training solutions for customers. Manage and lead a team of Instructional Designers, Training specialists, and LMS Admin/ops personnel to maximize productivity, performance and employee engagement. Own and lead development of initiatives for customer training growth from new products, pricing approaches, sales initiatives, etc. Forecast revenue weekly for course delivery while proactively handling the backlog being converted into revenue to meet overall revenue targets Develop positive working relationships with colleagues within GTM Enablement and across the organization including Product Management, Professional Services, Customer Success, Tech Support and Sales Manage and foster relationships with training services partners, includes finding new, building a working relationship, managing the administrative processes, ensuring training requirements are met, and facilitating feedback. Establish and maintain a modern training program to offer continuous learning to keep customers up-to-date on new technologies and new features that are critical to driving customer success  Conduct regular meetings with Business Leaders to evaluate and update requirements for existing content/programs or need for new programs.  Plan, evaluate, and improve the efficiency of functional training processes and procedures to enhance speed, quality, efficiency, output and customer satisfaction  Exceptional time and project management skills. Ability to manage multiple components of a project, keeping all contributors on pace with deliverables and ensuring high-quality and timely delivery of outcomes. Qualifications At least 8 years if management experience directing a team Prior experience leading a software/technical training business with revenue responsibility either at a regional or global level Strong leadership skills including the ability to develop, influence and motivate a team Strong sales experience either selling direct to customers or working in a sales support capacity to build training solutions and negotiate sophisticated deals. Business development experience crafting partnering opportunities and negotiating partnership agreements Ability to sell your ideas to senior leadership and then drive implementation of those ideas Proven track record building effective cross-functional working relationships to achieve business objectives. Exceptional written and verbal communication skills; ability to interact and connect with all levels of an organization both internally and externally Ability to lead, collaborate, triage and make decisions in a fast-paced, changing environment. Preferred BA/BS is preferred Master’s preferred EEO Statement iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at [email protected]. Compensation and Benefits The target total compensation for this role is $150,000 - $200,000 Your estimated compensation will be based upon your experience. iCIMS offers the following benefits: medical, dental, vision, 401(k), an open vacation policy, sick days, short-term disability, long-term disability, maternity/bonding and parental leave, tuition reimbursement, flexible savings accounts, paid holidays, life and AD&D insurance.