Employee and Labor Relations Solutions Partner

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.” There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs. Employee and Labor Relations (ER/LR) Solutions Partner Location: Prague Contract: Full time, unlimited contract We are looking for the ER/LR Solutions Partner. In this role YOU will be responsible to ensure appropriate resolution of service requests within defined time periods, levels of accuracy and quality standards and customer satisfaction levels, focusing on country/cluster-specific local processes. YOU will also take ownership of customer requests and resolve them independently or escalate them to a local ER/LR Professional (ERP) depending on the level of complexity. Moreover, the ER/LR Solutions Partner will also provide specific ER/LR reports to relevant parties according to legal and/or business requirements. YOU will provide insights and recommendations to ER/LR leadership to implement various project across the whole GS HR including Standardization and AI initiatives. This role treats the workforce with dignity and respect, maintaining high levels of confidentiality, trust, and integrity in the handling of sensitive matters. Last but not least, YOU will be responsible for ensuring compliance with local HR policies and legislations The responsibilities & the impact YOU will have: Receive, assign, update, classify, process cases, responding to employment related, legal and policy inquiries depending on the complexity levels Identify if the case will be needing immediate action and/or require escalation Define if ER/LR Solutions resolution is possible or support from the ERP is required Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation Update the knowledge management system with new available documents or guidelines Proactively monitor the cases to be able to determine if any action is needed (time, quality) Responsibility for delivering upon agreed SLAs Ensuring policy and legal compliance Participate on daily huddles and follow the instruction of the direct supervisor regarding priorities and assignments Identify areas for improvement on daily operational processes Contributes to implement improvement initiatives in the areas of Standardization, Automation and Data & Analytics, acting as SMEs for the country/cluster of responsibility. Qualifications We would love to hear from YOU, if you have: Associate’s/Bachelor’s Degree 2- 4 years of related experience English (oral and written) + Spanish / French / Portuguese/ Italian Service Center experience, HR and/or Payroll Service Center preferred Project and change management skills Experience using Case Management tools (ideally SFDC) Excellent communication (oral and written) skills Customer service and organization skills Computer skills ( e.g., MS Office, email, Internet Explorer) Enthusiastic team player with a strong drive to create a positive work environment This is what awaits YOU at J&J: An opportunity to be part of a global market leader. A dynamic and inspiring working environment. Many opportunities to work on challenging projects and assignments. An opportunity to participate in employee engagement activities on a voluntary basis based on individual preference Possibilities for further personal as well as professional development. Many employees benefits: 5 weeks of vacation, home office, flexible working hours, sick days Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card Contribution for: Prague public transportation, language study, illness leave, pension contribution, Refreshment in the workplace, company gym, free sports activities, corporate events Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits. For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences That is why we in Johnson & Johnson are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”! Primary Location Czech Republic-Prague-Prague- Organization JNJ Global Business Servi (7761) Job Function Human Resources Requisition ID 2105982137W