Analyst NA Absence & Benefits Operations

Johnson & Johnson Services Inc. is currently recruiting for an Analyst, North America Absence & Benefits Operations located in Tampa, FL. Caring for the world, one person at a time, inspires and unites the people of Johnson & Johnson. We embrace research and science – bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. We have more than 275 operating companies in more than 60 countries, with more than 128,700 employees. Our worldwide headquarters is located in New Brunswick, New Jersey, USA. Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.” There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs. The Analyst, North America Absence & Benefits Operations will: • Support managing and monitoring daily, weekly, and monthly absence management and benefits administration processes of the Company’s outsourced service administrators across North America • Research and review any potential service delivery issues or concerns with internal and external business partners • Review and document processes for the Company’s benefits administration and absence management programs across North America • Partner with internal and external business partners responsible for benefits and absence management programs and services to ensure that associated processes are managed and delivered per policies, program requirements and contract terms • Handle benefits administration and absence management-related complex and/or confidential inquiries/requests and assume ownership of transferred/escalated issues from internal and external business partners • Assist in the development, review and updating of benefits administration and absence management policy and program documentation. (e.g., Standard Operating Procedures, Process Flows, Summary Plan Descriptions, etc.), to ensure complete, accurate, and up-to-date depiction of policies, plans, programs and processes • Conduct testing of benefits administration and absence management employee-facing systems • Review and provide input on employee-facing benefits and absence-related communications • Conduct audits of services across the region to ensure compliance with contracts and/or services agreements • Support major projects such as acquisitions, divestitures, or restructurings related to benefits and absence programs/processes • Other duties as assigned Qualifications • Bachelor’s Degree, plus 2-4 years of relevant experience supporting the management of large, complex benefits outsourcing relationships required • Strong customer service skills required • Strong process improvement/continuous improvement skills required • Ability to manage multiple tasks/priorities required • Process automation/AI skills preferred • This position is located in Tampa, FL and may require up to 10% travel. At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work.For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Primary Location United States-Florida-Tampa-8800 Grand Oak Circle Organization Johnson & Johnson Services Inc. (6090) Job Function Human Resources Requisition ID 2206034326W