Human Resources Specialist - Professional Development & Coaching COE

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond. ZS’s India Capability & Expertise Center (CEC) houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients. GLOBAL COACHING PROGRAM LEAD The Coaching Center of Excellence (COE) is a part of the organizational Talent Development function within HR. Its mission is to create a sustainable infrastructure to make coaching the conversational language and fabric of culture at the firm. This new role’s focus is to manage, design and deliver initiatives aligned to talent development and in support of the vision of internal professional development and coaching at ZS. This individual will partner with key stakeholders across the business and HR to enhance existing offerings and build new coaching capabilities and provide coaching cross multiple levels to continue to leverage their expertise. Responsibilities: Partner with business leaders, subject matter experts, members in the learning and HR team to design and implement coaching programs and offerings that align with the vision of coaching at ZS; Assess new tools and processes and create a sustainable data infrastructure to support coaches and coachees and measure effectiveness of coaching; Leverage passion and experience to educate ZSers on the benefits of coaching and available offerings in coaching through targeted communication plans for both coaches and coachees; Ideate innovative operational models for coaching at all levels (new associates to executive), and with different modalities (i.e.: 1:1, group, digital/platform based and team coaching) Provide on-demand coaching, career planning, and developmental counseling for assigned individuals; Design and facilitate coaching programs to upskill and coach the coaches; Keep abreast of emerging trends and best practices in the coaching space to develop and evolve offerings and integrate coaching across talent development offerings Qualifications: Bachelor’s degree required (Master’s degree in organizational psychology or related field preferred); 8 to 10 years relevant work experience in professional services; Extensive experience in coaching professionals, as demonstrated by ability to create a safe space, support personal development, challenge current assumptions, help generate awareness and new insights, foster growth mindset; ICF Certification preferred; Proven track record of establishing and managing large scale development, leadership or onboarding programs, from strategy through evaluation; Ability to create and facilitate presentations and development content to large audiences; Strong project management and organizational skills and ability to deliver against tight timelines; Demonstrated ability to work with ambiguous content and unstructured problems, to analyze data and solve creatively; Ability to maintain high level of confidentiality and work with highly sensitive data and information ZS is a global consulting firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable. Candidates must possess work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package. NO AGENCY CALLS, PLEASE.