Human Resources Associate - Benefits

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond. ZS’ Corporate Support teams support the firm’s core business operations by operating the internal enterprise. Our global teams comprise team-oriented, pragmatic and results-driven people who thrive in a challenging work environment. Our people come from diverse backgrounds, but share a passion for quality customer service and dedication—whether our customer is a client or another ZS employee. Human Resources develops and executes successful recruiting programs, learning and expertise-development initiatives, strategic staffing assignments, effective reporting and analytics, performance management processes, and work-life benefits and operations. Human Resources Associate (Benefits) We seek a Human Resources Associates (Benefits) to join our Human Resources team in our Evanston HQ office. This role supports North America benefits plan administration across a global, multi-office firm, and will touch the complete benefits life-cycle (enrollment to termination). The position reports to a Human Resources Manager (Benefits). Responsibilities: Reconcile monthly benefits invoices with enrollments and investigate discrepancies; Coordinate and troubleshoot automated benefits carrier feeds; Facilitate the new joiner benefits & payroll overview session; Manage the new hire/life event/open enrollment processes through Dayforce; Support 401(k) plan administration, to include enrollments, deferral set-up, changes, roll-overs, and file transmission and review to 401(k) plan provider Administer FSA/commuter benefits through HealthEquity; Execute routine processes and analysis within Human Resources; COBRA administration; Support payroll administration using DayForce; Manage ergonomic evaluation process; Issue travel insurance documentation as needed; Manage address changes across all benefit vendor systems; Verify benefit terminations across all benefit vendor systems; Submit monthly files to ACA compliance vendor; Monitor & respond to employee benefit inquiries; Liaison with vendor contacts for medical/vision/dental/flexible spending claims; Quarterly/annual audit reporting support; Perform other duties as assigned. Qualifications: BS/BA with record of high academic achievement; Up to 3 years of benefits experience, with exposure to medical, dental, retirement and flexible spending plans; Fluent in MS Office (Word, PowerPoint, Excel and Outlook); Effective oral and written communication skills; Professional presence and demeanor with ability to exercise good judgment and discretion; Strong analytic skills, with an ability to work methodically and analytically; Attention to detail, dependability, punctuality; Strong customer service orientation; Experience working both independently and in a demanding, team-oriented environment; Proactive self-starter with strong quality control focus and ability to meet deadlines; Sense of humor appreciated. ZS is a global consulting firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable. Candidates must possess work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. We are an Equal Opportunity Employer. ZS is committed to providing and maintaining a safe workplace. Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required. Religious/Medical Exemptions can be requested on a limited basis upon hire. NO AGENCY CALLS, PLEASE.