Welcome Manager job with NATIONAL TRUST | 8040368 <meta property="og:site_name" content="

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<div class="mds-edited-text mds-font-body-copy-bulk"><p>Giant’s Causeway and Carrick-a-Rede properties welcome visitors from all over the world and we have an exciting opportunity for a Welcome Manager to lead a team of welcome staff and volunteers at property. As Welcome Manager at our fast-paced properties, you will head up the staff & volunteer team, to welcome our visitors and help them enjoy their visit. You will lead and empower your team to respond to customer enquiries and site issues and be the face of the National Trust. You’ll be experienced in managing people, delivering outstanding customer service and leading on risk management. You will be based at Giant’s Causeway but may be required to work across both sites.</p>
<p>This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year</p>
<p>What it's like to work here        <br />
Flanked by the wild North Atlantic Ocean and a landscape of dramatic cliffs, for centuries the Giant’s Causeway has inspired artists, stirred scientific debate, and captured the imagination of all who see it.</p>
<p>Working closely with the Visitor Operations Manager you’ll be part of the team who welcomes our visitors from all over the world to this special place. You will lead and support the Welcome team to engage with all our visitors to inspire support through membership and help visitors to enjoy their day.</p>
<p>What you'll be doing        <br />
You’ll have day to day responsibility for the team, and their safety and working practices, working closely with the Operations Manager to develop the site offer.</p>
<p>You will have responsibility for the day to day operation of the car parks and welcome areas and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with site procedures, National Trust guidelines and policies. You’ll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors. You will be applying your high level of competence to deal with service recovery. You will engage with all our visitors to inspire support through membership, and help visitors to enjoy their stay.</p>
<p>Who we're looking for        </p>
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<li>Good practical experience in visitor business,in tourist, heritage or relevant visitor services environment</li>
<li>Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service</li>
<li>Excellent organisational skills</li>
<li>Confident leader, adaptable and responsive under pressure</li>
<li>Ability to initiate service recovery without senior support</li>
<li>Good IT skills (all MS Office)</li>
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