Manager, Employee and Labor Relations

Johnson & Johnson is recruiting for a Manager, Employee and Labor Relations located in Tampa, FL. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people. With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. Summary: The Manager, Employee & Labor Relations (ER/LR) is responsible for delivering Employee Relations and Labor Relations Services within a country or cluster of countries. Key Responsibilities include: Manage assigned operational activities to achieve target key performance indicators, operational level agreements and service levels. Ensure timely and compliant handling of all assigned grievance, discipline and policy interpretation requests and provide advice and counsel to ER/LR Specialists. Investigate and prepare responses to EEOC and/or equivalent government agency charges in the US, Puerto Rico and Canada. Support collective bargaining agreement negotiations and contract administration • Serve as ER/LR Country Leader, such as Canada and Puerto Rico; or as business segment leader Serve as Common Ground facilitator Drive direct interventions with Managers and employees on most sensitive cases and or escalations Stay current on country (countries) employment and labor practices. Ensure workplace policies are current and in compliance with applicable local laws and notify management of regulatory changes Develop ER/LR policies for a region or a country Attend unemployment hearings at the appropriate government agency Deliver ER/LR training for ER professionals, BUHR and People Leaders Lead ER/LR projects Deliver ER/LR change and communications work, including, but not limited to, stakeholder management. Develop staff capability, knowledge, skills and understanding of the country or countries and Work Locations by organizing frequent functional/ operational training and knowledge sharing activities for members of the team. Conduct environmental scans and participate in significant workplace events (such as the planning and execution of RIF’s, M&A’s, etc. at the cluster/country level Understand the Key Performance Indicators and operational metrics that are critical to managing service delivery in order to achieve Service Level Agreements and meet customer service standards. Interpret and translate business metrics into insights. Make recommendations on continuous improvement opportunities to enhance provision of services by reviewing and providing feedback on operational processes, policies, standard operating procedures and work instructions and introduce key improvement plans for execution. Prepare written reports, communications and other documents supporting assigned work. Qualifications A minimum of a Bachelors degree is required. A minimum of 6 years progressive HR experience with a concentration in Employee Relations, Labor Relations, and HR Generalist experience researching, investigating, and addressing employee misconduct and below job performance standards; providing guidance to management is required. Strong leadership skills; operates as a global leader with understanding and appreciation for regional differences is preferred. Proven success in establishing, managing and empowering a global virtual team is preferred. Ability to establish a culture focused on speed, accountability and continuous improvement while building employee-centric repeatable and sustainable processes is required. Relationship management, coaching and collaboration skills, with leaders at all levels and key stakeholders is required. Experienced in shaping solutions and driving business results, with strong communication and collaborative partnership skills with internal and external stakeholders to ensure the effective execution of HR solutions across the enterprise is required. Experience using Service Center technologies, ticket management, knowledge management, telephony / IVR, document management, etc is preferred. Experienced in development and reporting of HR analytics to manage performance and drive data-based decisions for HR and the organization is preferred. Strong understanding of HR Operations is required. High results orientation and ability to motivate team to high levels of performance is required. Strong knowledge of Human Resource Information Systems and applications (e.g. ERP, HRIS, Applicant Management Systems, etc.) is required. Bilingual Preferred At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Primary Location United States-Florida-Tampa-8800 Grand Oak Circle Organization Johnson & Johnson Services Inc. (6090) Job Function Human Resources Requisition ID 2206017626W