TPS Service Quality Manager

As change makers in our industry, at Baker Hughes and Turbomachinery and Process Solutions (TPS) we create new ways to collaborate with our colleagues, customers, suppliers and the communities in which we operate. Quality is built into everything we do, from how we design our products, to the way we plan and execute for our customers. Our expectation is to deliver to our customers what they need when they need it.<br>For our Global Services Operating Business Unit (Services) we are looking forward to hiring a talented Quality Leader.<br>As the Quality Leader for Services, you will lead and nurture a team of Quality professionals, partner with and act as a coach for the rest of the respective Leadership Teams to design and drive a strategy to strengthen an interdependent culture and improve Quality performance. <br>Provide leadership and guidance to Services TRS leader and all TRS stakeholders in Services, with the goal of ensuring compliance to all relevant Technical Regulations and Standards and continuously improving the efficiency and the efficacy of the TRS process<br>You will report operationally to the Services Operational Excellence Leader and functionally to the TPS Vice President HSE and Quality, based in Florence, Italy.<br><br><b> Essential Responsibilities </b><br><br> Engage with the leadership teams of Services drive a sense of shared accountability and continuous improvement in the Quality performance and culture by integrating Quality in business decisions, management system and everything they do <br><br> Define and drive a clear, compelling and effective strategy to improve quality and on time delivery of services that we deliver to our customers, and improve the efficiency and reliability of the relevant processes <br><br> Drive a compelling sense of urgency across the product line to identify Quality risks associated with operations, reduce and manage them <br><br> Inspire and lead a team of Quality professionals and team leaders, set high expectations and take accountability for their overall performance, their pace and urgency in implementing Quality improvements <br><br> Develop a high performing team and an engaging work environment that promotes meritocracy, diversity and where everyone is welcome and encouraged to speak up and intervene <br><br> Identify, attract, retain and nurture key individuals with the critical capabilities needed by the organization <br><br> Engage and cooperate with the broader Baker Hughes and TPS teams to deploy consistent practices and standards globally and accelerate performance improvements in a non-traditional, non-conventional way <br><br> Take an active and effective stance in representing the company in external industry or community events <br><br><b> Qualifications / Requirements </b><br><br> Master's degree from an accredited university <br><br> Significant combined experience in operations and teams' leadership for at least 10 years <br><br> Travel internationally up to 35% of her/his time <br><br> Ability to coach and mentor executive leaders and help them drive cultural changes within their organizations <br><br> Proven skills in interfacing effectively with all levels of the organization, as well as outside Baker Hughes, including contractors, vendors, customers <br><br> She/he is a team player, able to create an environment of trust within the team and with the broader organization <br><br> She/He is always ready and willing to provide and receive feedback to inspire others, improve self and make our improvement programs more effective <br><br> She/he is a critical thinker, and always seeks for relevant information and intelligence, analyzes and interprets them to produce innovative solutions to problems <br><br> Desired Characteristics <br><br> Knowledge and practice of human and organizational performance principles <br><br><b>About Us:</b><br> With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient. <br><br><b>Join Us:</b><br> Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.<br><br>Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.