¾nefits Call Center Support Analyst - Human Resources

¾nefits Call Center Support Analyst - Human Resources Strength Through Diversity Ground breaking science. Advancing medicine. Healing made personal. Duties and Responsibilities: 1. Provides customer service to all employees demonstrating the ability to assist/research and answer inquiries on all related benefit issues. 2. Primary contact between the Rx Vendor and Employee performing research on all (requests, issues, complaints) 3. Effectively communicates results back to the Employee regarding all Benefits and Rx plan(s) 4. Support eligibility questions, review communications, review file issues 5. Responsible for resolving cost-share discrepancies by working directly with Payroll. 6. Conducts weekly audit of medical waiver, pending elections, dependents, etc. benefits to ensure that we are in compliance with Health System guidelines. 7. Processes incoming faxes and approving documentations such as: marriage, birth, death, divorce, and gain/loss coverage. 8. Partners with Payroll on the processing of Medical Support Court Orders and other vendor forms. 9. Completes Medicare B forms. 10Conducts weekly Benefits Orientation. 11.Participates in special projects such as House Staff orientation, Benefits Fair and Open Enrollment Town Hall meetings, etc. 12.Assists employees with Spending Accounts and Transit billing issues. 13.Other duties as assigned. Requirements: 1. HS diploma/GED. Associate’s or Bachelor’s degree in Business or related field preferred 2.5 or more years with benefits administration experience. Strength Through Diversity The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together. We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. Explore more about this opportunity and how you can help us write a new chapter in our story! Who We Are Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve. Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including: Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside (Formerly St Luke’s), and New York Eye and Ear Infirmary of Mount Sinai. The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. EOE Minorities/Women/Disabled/Veterans