Global Learning Admin Specialist II

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.” There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs. Global Learning Administrator Specialist II Location: Prague, Czech Republic Contract: full-time, permanent contract The responsibilities & the impact YOU will have: An individual contributor with specialized technical and operational knowledge in learning technologies and operations, and who can apply specialized learning knowledge as he/she manages concerns, queries, and requests via case management system. Provides support in deploying learning activities and creating learning environments by carefully gathering and analyzing explicit and implicit requirements prior to executing work tasks Executes operational tasks by partnering with training organizations and the JNJ learning community to create a world class learning environment Provides timely, complete, and accurate end-to-end learning support for given technology to all learning clients Investigates issues thoroughly, determines methods of prevention, mitigation, correction and resolution within acceptable timeframes and levels of quality, routing or escalating inquiries as appropriate and discussing and seeking advice from immediate supervisor when needed Provides consultative advice on how to best setup system to meet customer or training organizational needs Takes part in documenting, validating and in recommending new or changes to existing learning system technology procedures Partners and aligns with his/her team lead in meeting team and individual goals Partners and aligns with his/her co-team members and thinks of impact to broader team always Observes utmost integrity and develops and maintains mutually trusted and respected relationships with customers, with supervisors and managers, with co-team members and when needed, with vendors, service providers and third parties Takes ownership of all assigned tasks, initiatives, and inquiries, makes sure they are resolved/ completed efficiently and accurately with a superior level of quality and shows openness and willingness to learn and to hear feedback and advice on areas for improvement and development Establishes and maintains a confidential and sensitive work environment, focusing on customer service by handling all customer requests and queries and dealings at work in a professional manner Observes utmost integrity and develops and maintains mutually trusted and respected relationships with customers, with manager and co-team leads, with team members and when needed, with vendors, service providers and third parties Qualifications We would love to hear from YOU, if you have/are: Functional knowledge of learning and other HR or talent-related technologies Minimum 1 year experience using Service Center/ Helpdesk technologies, case management, knowledge management, document management or other customer service software applications Attention to detail and good analytical, problem solving and decision-making skills High level of knowledge of Cornerstone-on-Demand LMS system Effective partnership and relationship building skills with immediate supervisor, managers, co-team members and key stakeholders Identifies opportunities, risks, issues, assesses implications and formulates recommendations in consultation or partnership with immediate supervisor, co-team members, clients and stakeholders Demonstrated understanding of how work and local activities integrate with global and broader HR functional work and HR standards  Results-oriented, motivated, positive-minded, and with collaborative interpersonal skills needed to build a cohesive team Strong written and verbal communication skills Basic understanding of business, financial and organizational factors in relation to HR activities This is what awaits YOU at J&J: An opportunity to be part of a global market leader. A dynamic and inspiring working environment. Many opportunities to work on challenging projects and assignments. Possibilities for further personal as well as professional development. Many employees benefits: 5 weeks of vacation, home office, flexible working hours, sick days Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card Contribution for: Prague public transportation, language study, illness leave, pension contribution, Refreshment in the workplace, company gym, free sports activities, corporate events The benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, or national origin and will not be discriminated against on the basis of disability. Primary Location Czech Republic-Prague-Prague- Organization JNJ Global Business Servi (7761) Job Function Human Resources Requisition ID 2205998577W