NAM Technical Training Manager

Schneider Electric has an opportunity for a NAM Technical Training Manager in Nashville,TN; Morrisville, NC; West Chester, OH; location. Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment. http://www.youtube.com/watch?v=YtExntUe89c Great people make Schneider Electric a great company. What do you get to do in this position? As a manager: Setup and execute the vision, mission, and strategy for the NAM technical training programs Define the most appropriate and efficient delivery structure to successfully execute the strategic objectives Ensure full management support to the senior technical trainers & technical team members Participate in leadership tasks: Goals setting, performance reviews, career development evaluation, coaching, & Mentoring. As a training leader: Bring a “digital training content and delivery” mindset to the NAM Customer Care Center Explore best in class tools to ensure utilization of spearhead learning technologies Grow adoption of certification and learning paths by key stakeholders (Primary & Advanced Customer Care Agents) Arrange workshops with key stakeholders to identify the right content and objectives for face to face and digital technical training content; mostly R&D, Offer Management, L2/L3 technical support and Project Management groups Have a sustainable and good collaboration with other SE training organizations to find all possible synergies in the local and global environments Involve product support, system architect teams, prescription leaders and our commercial organization to incorporate their training material (pre-sales, technical sales, prescription training, etc…) and validate our digital training content Keep track of certified stakeholders and ensure they follow our guidelines in terms of certification updates as new launches / offers are launched Make sure relevant training content is well structured in our learning platform with a robust process to keep the content always up to date following highest quality standards. Organize the content at minimum by roles / personas / level Be accountable to define the required roadmap for new offers training content: Gantt chart, deliverables, timelines, etc. Qualifications We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position. This job might be for you if: Customer Care Center experience Languages: Fluent in English both written and spoken. Other languages such as Spanish, and French is a plus. A proven leader capable of steering complex decision-making processes within a matrix structure (influence and convince) Experience in team management and proven record of strong leadership habits - transformations Drive team spirit and collaboration across multiple organizations within a matrix structure Good knowledge of industrial automation, secure power & services support architectures Be able to travel within North America for about 20% of the time & 5% Globally Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more. Click here to find out more about working with us: http://se.com/us/careers.    We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We’re recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company.  See what our people have to say about working for Schneider Electric.   https://youtu.be/C7sogZ_oQYg     Let us learn about you! Apply today.     You must submit an online application to be considered for any position with us. This position will be posted until filled.  As a federal government contractor, all Schneider Electric U.S. employees (including U.S. territories and Puerto Rico) must be fully vaccinated against COVID-19, subject to federal laws.    It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.     Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.     Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  Schedule: Full-time Req: 007EFC