Human Resources Workday Specialist

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success. Overview Incumbents will be responsible for delivering high quality, personalized customer service in a team-based HR Shared Services environment. Key accountabilities support org administration/data management related efforts taken to ensure compliance and accuracy of employee data in our HCM system. Along with transactional processing, this includes ongoing auditing, heavy involvement in validation processes and guidance to users as to how information should be captured to enable consistent reporting and analytics of employee related information. Accountabilities 1. Receives and processes in-bound global requests for org administration transactions. Transactions are to be entered into the HCM system accurately and timely, as appropriate for the action requested. This requires a strong working knowledge of Workday (HCM) and functional requirements (payroll and benefit rules, procedures and regulations). This includes, but is not limited to: a. Org Admin tasks b. Organizational restructuring c. Assigning superior organizations d. Move workers e. Data corrections f. Mass salary increases g. Global Audits – understands content of existing audits and recommends new audits needed to maximize data integrity 2. Manages workload and employee communication through a case management system (ServiceNow). 3. Provides guidance to assist HR Direct Tier 1 Representatives in the structure and use of data in the Workday system. 4. Performs background research and follow-up activities needed to resolve an organizational or data request that cannot be resolved at the time of initial contact 5. Conducts necessary communications with customers to resolve the issue and communicates results/findings 6. High level of involvement in ongoing global data accuracy a. Manages all incoming org administration requests b. Identifies user trends and communicates to analysts when audits or training opportunities exist that could minimize errors c. Makes recommendations to Solutions Development Analysts on process changes to update, simplify, and improve processes and procedures that would enhance service provided to customers or improve effectiveness 7. Provides backup support to HR Direct Tier 1 representatives as deemed necessary by management. This may include but is not limited to answering HR Direct incoming phone calls, handling incoming cases and responding to inquiries from customers as necessary Related Experience - 5 years Required Skills • Workday (HCM) knowledge/experience strongly preferred • Case Management system / Service Now experience preferred • Strong technical skills with proficiency in Microsoft based applications including Excel, Word, Access, Sharepoint, Visio – with a willingness to learn and master other software programs as needed • Strong organizational skills with an ability to handle multiple priorities simultaneously Competencies/Behaviors  High integrity, sound judgment and discretion regarding the handling of confidential information  Excellent interpersonal skills with a high degree of tact and diplomacy  Highly self-motivated, self-starter with the ability to work independently and prioritize workload  Ability to think proactively and manage multiple priorities Flexibility to handle changing work demands  Strong analytical, quantitative and critical thinking skills  Excellent decision making and problem-solving skills Additional Information- Work Shift timings: It will be a General Shift from 10:00 AM to 7:00 PM India Time or 11:00 AM to 8 PM. However, may need to flex from time to time to accommodate business needs. COMPANY OVERVIEW We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.