Field Services Power System L2 Expert and Trainer

Roles and Responsibilities: Conduct technical trainings in Power Systems including MV switchgears + Protections Relays + Transformer equipment and Technical Support to FS team: Delivering in depth detailed OEM training which includes corrective maintenance, troubleshooting and spare parts replacement on Medium Voltage solutions covering all the Schneider Electric MV switchgear range for our FSR/Partners/Customers Delivering Transformers equipment and Protection Relays Training for our FSR/Partners Make sure that safety rules, best practices and safety conditions are met during each training session Evaluate trainees Conduct Classroom and Virtual trainings as per GFS standard. Work closely with R&D, technical management and L3 technical support for technical issues and get the latest technical updates Work closely with CSQ team for customer escalations Be able to travel and go on-field to support customers and our FSRs for major breakdown/ escalation cases. Incident Report preparation of failures belong to VIP/Critical accounts and end user accounts Follow I2P process, 8D methodology. Conducting TEX analysis as per business requirement with 100% customer satisfaction • All TEX cases validation by L3 expert and closure with customer, maintain TAT Dashboard of the TEX cases. Promote IB tracking Understand & promote Ecostruxure Asset Advisor offer Be more aware about FSR pain points on our digital tools to better support them. Remote Technical support/Phonic Support to FSRs Proactive communication to team for all known issues and conduct technical forum meetings 100% bFO case management process & time sheet adherence Ensure 100% Reports updated on BFS / Onsite / IB Suit against each WO Monitor customer NSS in Medallia and contribute for good NSS score and customer satisfaction. Proactive customer visits and logged in CEP >2 PM (refer bFO dashboard) Understanding of all Services offer, cross BU offers, leads generation > 2 PM Structured engagement with ETO and Ecofit engineering team on new evolution and launches Project support to countries Team Viewer utilization by self and FSRs (mention in bFO case with attachment) Support Sales and tendering teams for proper spare parts identification and business development. Promote usage of speed tool for spare parts identification. Competency Management: Keep skill matrix updated for all FSRs and CSS’s FSRs skills (Keep local excel file of monthly version updated and same in competency tool as well). Develop intimacy with FSRs and RMs to understand and detect FSR training needs Prepare training plan- Based on IB analysis, New product offers & Service offers To proactively assess technical gaps and recommend enrolment Formalize the discussions and associated training plans. Manage engineering instructions, teaching methods, course creation, necessary equipment to launch new training courses for Power system solution offers Oversee updating course content and ensure the knowledge transfer towards the other trainers Full adoption of Onsite & TIPI for self and team SME role / technical support L2 Safety: Zero Accident & Ensure 100% safety (safety rules/ PPE/ equipment/ tools) -> not negotiable / escalate if required Safety training and audit to Internal FSR and CSS (maintain dashboard) Encourage/track/report near miss: Enablon app to be used to report any safety opportunity Safety Documents (Risk Assessment, LOTO, Pictures) prepared for each mobilization and uploaded into bFS Safety & FSR Signature: Be compliant with latest Safety & FSR signature requirement and promote them (Polite / On time / Branding / Quality level / good communication) Roles and Responsibilities: Conduct technical trainings in Power Systems including MV switchgears + Protections Relays + Transformer equipment and Technical Support to FS team: Delivering in depth detailed OEM training which includes corrective maintenance, troubleshooting and spare parts replacement on Medium Voltage solutions covering all the Schneider Electric MV switchgear range for our FSR/Partners/Customers Delivering Transformers equipment and Protection Relays Training for our FSR/Partners Make sure that safety rules, best practices and safety conditions are met during each training session Evaluate trainees Conduct Classroom and Virtual trainings as per GFS standard. Work closely with R&D, technical management and L3 technical support for technical issues and get the latest technical updates Work closely with CSQ team for customer escalations Be able to travel and go on-field to support customers and our FSRs for major breakdown/ escalation cases. Incident Report preparation of failures belong to VIP/Critical accounts and end user accounts Follow I2P process, 8D methodology. Conducting TEX analysis as per business requirement with 100% customer satisfaction • All TEX cases validation by L3 expert and closure with customer, maintain TAT Dashboard of the TEX cases. Promote IB tracking Understand & promote Ecostruxure Asset Advisor offer Be more aware about FSR pain points on our digital tools to better support them. Remote Technical support/Phonic Support to FSRs Proactive communication to team for all known issues and conduct technical forum meetings 100% bFO case management process & time sheet adherence Ensure 100% Reports updated on BFS / Onsite / IB Suit against each WO Monitor customer NSS in Medallia and contribute for good NSS score and customer satisfaction. Proactive customer visits and logged in CEP >2 PM (refer bFO dashboard) Understanding of all Services offer, cross BU offers, leads generation > 2 PM Structured engagement with ETO and Ecofit engineering team on new evolution and launches Project support to countries Team Viewer utilization by self and FSRs (mention in bFO case with attachment) Support Sales and tendering teams for proper spare parts identification and business development. Promote usage of speed tool for spare parts identification. Competency Management: Keep skill matrix updated for all FSRs and CSS’s FSRs skills (Keep local excel file of monthly version updated and same in competency tool as well). Develop intimacy with FSRs and RMs to understand and detect FSR training needs Prepare training plan- Based on IB analysis, New product offers & Service offers To proactively assess technical gaps and recommend enrolment Formalize the discussions and associated training plans. Manage engineering instructions, teaching methods, course creation, necessary equipment to launch new training courses for Power system solution offers Oversee updating course content and ensure the knowledge transfer towards the other trainers Full adoption of Onsite & TIPI for self and team SME role / technical support L2 Safety: Zero Accident & Ensure 100% safety (safety rules/ PPE/ equipment/ tools) -> not negotiable / escalate if required Safety training and audit to Internal FSR and CSS (maintain dashboard) Encourage/track/report near miss: Enablon app to be used to report any safety opportunity Safety Documents (Risk Assessment, LOTO, Pictures) prepared for each mobilization and uploaded into bFS Safety & FSR Signature: Be compliant with latest Safety & FSR signature requirement and promote them (Polite / On time / Branding / Quality level / good communication) Qualifications What qualifications required: Minimum bachelor’s degree in electrical or equivalent: MV/LV technical experience Experience in Protection Relays Experience in HWX/ PIX/ FBX/ Flusarc/ Evolis/ Easypact EXE/ RM6/ SM6 is essential Experience in GHA/ GMA would be a plus Experience in Transformers is essential Experience in LV Blokset/ Masterpact NW/ NT/Compact NSX/NS – Micrologic trip Unit would be a plus Experience on PIX, SM6 and RM6 would be a plus Schedule: Full-time Req: 008A4D