Welcome Manager job with NATIONAL TRUST | 7716535 <meta property="og:site_name" content="

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<div class="mds-edited-text mds-font-body-copy-bulk"><p>We have an exciting opportunity to lead a small team of welcome staff and volunteers at property. As Welcome Manager, you will head up the staff & volunteer team, on nominated weekends and bank holidays, to welcome our visitors and help them enjoy their visit.  As the most senior person on site, you will lead and empower your team to respond to customer enquiries and site issues and be the face of the National Trust. You’ll be experienced in managing people, delivering outstanding customer service and leading on risk management.</p>
<p><strong>Please include a CV and Cover Letter in your application.</strong></p>
<p><strong>What it's like to work here        </strong><br />
Spectacular and varied lakeland landscape around Derwent Water.</p>
<p>Derwent Water is often called the 'Queen of the Lakes', and as you canoe between the islands with your picnic at the ready it's easy to see why. As Borrowdale winds the 7 miles from Keswick to Seathwaite, there are eight National Trust car parks from which you can start your adventure into the fells.</p>
<p><strong>What you'll be doing        </strong><br />
You’ll have overall responsibility for the team, and their safety and working practices, working closely with the Visitor Experience & Operations Manager to develop the site offer.</p>
<p>You will have responsibility for the day to day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies.  You’ll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors.  You will be applying your high level of competence to deal with service recovery without senior support being on site.  You will engage with all our visitors to inspire support through membership, and help visitors to enjoy their stay.</p>
<p><strong>Who we're looking for        </strong></p>
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<li>Good practical experience in visitor business,in tourist, heritage or relevant visitor services environment</li>
<li>Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service</li>
<li>Excellent organisational skills</li>
<li>Confident leader, adaptable and responsive under pressure</li>
<li>Ability to initiate service recovery without senior support</li>
<li>Good IT skills (all MS Office)</li>
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