HR Employee Experience Portal Leader

<b> Would you like to take ownership for our HR portal and content strategy? </b><br><br><b>Do you like to work proactively on identifying opportunities to improve Portal usage and Customer experience?<br> </b><br><br><b> Join our Baker Hughes HR Technology Team! </b><br><br>Our team of experts drives a culture of continuous improvement<br><br><b> Partner with the best </b><br><br>The HR Employee Experience Portal Leader manages the HR portal and content strategy, ensuring alignment with overall HR Operations Shared Services Service Delivery strategic objectives. Accountable for the look, feel and flow of the HR Portal site and related processes flows executed within and intersecting the portal. Owns and sustains the portal site map and site services. Responsible for implementation of end user feedback, cross-content channel decision making, management of release and enhancement schedules and activities. Operates as the primary liaison between content owners, audience, and technology team.<br><br>As a HR Employee Experience Portal Leader , you will be responsible for:<br><ul><li>Developing support service standards with the HR Portal: such as workflow, policies & procedure guidelines, and data standards.</li><li>Developing and maintaining implementation approaches, tools, and methods for all new HR portal initiatives</li><li>Driving continuous improvement of HR applications within the HR Portal by identifying and adopting best practices, maintaining a proactive sense of the business' needs.</li><li>Providing guidance and counseling to other team members to improve various component of the HR Portal infrastructure (process, case management, knowledgebase, etc.).</li><li>Managing the resolution of customer complaints related to the HR Portal and effectively uses root cause analysis to discover the reason for errors.</li><li>Assisting with policy governance processes and helps to address any knowledge gaps of content / process owners regarding HR portal content service delivery governance, approval process, etc.</li><li>Supporting the management of vendor relationships with business partners, and managing vendor performance programs</li></ul><br><br><b> Fuel your passion </b><br><br>To be successful in this role you will:<br><ul><li>Have a Bachelor's degree from an accredited university or college.</li><li>Have multiple years of experience with HR Case Management systems, as well as a good understanding and subject matter expertise of HR end-to-end process management within associated systems</li><li>Previous experience implementing a process improvement methodology grounded in data analytics (Lean, Kaizen, etc.) highly preferred</li><li>Have full professional proficiency in English.</li></ul><br><br><b> Work in a way that works for you </b><br><br>We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:<br><ul><li>Working remotely</li></ul><br><br><b> Working with us </b><br><br>Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.<br><br><b> Working for you </b><br><br>Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:<br><ul><li>Contemporary working office policy</li><li>Wellbeing activities by volunteer teams</li><li>Supplementary private medical care option</li><li>Safety net of life insurance</li><li>Additional flexible benefit framework</li></ul><br><br><b>About Us:</b><br> With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient. <br><br><b>Join Us:</b><br> Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.<br><br>Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.