LEARNING ADMINISTRATION ANALYST

At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world. When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough. Our vision is to be the best-in-class Health & Wellness organization by leveraging the commercial strategy to deliver competitive advantage and value creation for the consumer, customer, and J&J. And as part of one of the largest and most diverse healthcare companies in the world, our brands leverage the company’s world-class research tools and scientific prowess to provide consumers across the globe with innovative consumer medicines, skin, baby, and essential health solutions. We are hiring the best talent for Learning Administrator to be located in Colombia. Purpose: The Learning Administrator is mainly responsible for setting up learning objects (courses) in the Learning Management System (LMS) inclusive of curricula and certifications. He/she analyzes and creates user groups and sets up and processes proxy/learning assignments. He/she generates reports and performs other learning-related activities (inclusive of but not limited to doing quality assurance of work, validation, SharePoint and similar or supporting tools management, e-learning testing, UAT and/or UAT script writing, session/class management, course and curriculum re-versioning, systems interface data verification, marketing email and other communications management, documentation and survey, assessment and post-course evaluation management). He/she is also responsible for managing end user and admin queries or requests via case management tool (CMT), SharePoint, email, phone, messenger or other Helpdesk intake tools. Utmost integrity, teamwork and dedication to quality (world-class) customer service is expected from the role. Major Duties/Responsibilities An individual contributor with specialized technical and operational knowledge in learning administration, and who can apply basic learning administration knowledge as he/she manages concerns, queries and requests via phone/chat/email/case management system/other support media. Provides timely, complete and accurate end-to-end learning administration support to all learning and development programs across all businesses (inclusive but not limited to creation) and management of events and sessions, materials, videos, tests, curricula, online courses, certifications, emails, reports, attendance/roster, historical completions, learning assignments/proxy enrollments, Connect items, mobile functions, catalog/auxiliary objects (vendors, trainers, venues evaluations, training forms, training request forms, surveys, tasks, groups) Ensures LMS and learning object configuration are up-to-date and accurate by partnering with course owners/requestors, performing and supporting system and related audits, taking part in data and report validation, UAT script execution and/or writing to test new or changes to system functionalities and to ensure existing functionalities remain fully accessible, course and curriculum re-versioning, systems interface data verification, e-learning/ online course testing and SharePoint and similar support tools management Investigates issues thoroughly, determines methods of prevention, mitigation, correction and resolution within acceptable timeframes and levels of quality, routing or escalating inquiries as appropriate and discussing and seeking advice from immediate supervisor when needed Provides consultative advice on how to best setup a course or deliver requirements by performing thorough problem solving, by exhausting all available options before saying “No” and by knowing when to say “No” if and only when needed Effectively understands and convincingly communicates information in English and another language (as Spanish or Portuguese) by statement, suggestion, gesture, appearance, verbal or written to gain agreement on system limitations, functionality options, concepts, processes, and policies Independently plans, schedules, and executes day-to-day work and objectives with minimal supervision, within the limits of established policies, guidelines and procedures, with most tasks delivered in the form of expected results and some impact on others within the job area Contributes positively to a knowledge sharing environment by documenting and sharing all relevant work knowledge and experience to continuously build and update the knowledge database Takes ownership of all assigned tasks, initiatives, and inquiries, makes sure they are resolved/ completed efficiently and accurately with a superior level of quality and shows openness and willingness to learn and to hear feedback and advice on areas for improvement and development Establishes and maintains a confidential and sensitive work environment, focusing on customer service by handling all customer requests and queries and dealings at work in a professional manner Qualifications The hiring company may identify potential employee moves based on succession and/or development planning. All candidates need to apply through the formal bidding process. Bachelor’s Degree (Administration, HR, engineering, others) At least 1 or 2 years of work experience in customer service or support areas. English Level: Upper Intermediate – Advanced. Experience using Service Center/ Helpdesk technologies, case management tools or other customer service software applications Attention to detail and good analytical, problem solving and decision-making skills Steadfast commitment to client and customer satisfaction Strong written and verbal communication skills Preferred Skills Functional knowledge of learning and other HR or talent-related technologies Previous Learning Administration experience is strongly preferred. Ability to work effectively in a fast-paced environment, handle various tasks/projects at the same time together with daily planned and unplanned operational activities Primary Location Colombia-Distrito Capital de Bogotá-Bogotá- Organization Johnson & Johnson de Colombia S.A. (7755) Job Function Human Resources Requisition ID 2206071543W