Employee Experience Adviser

Join Schneider Electric and power your career! Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice. Job Description • Answers inbound calls from Canadian, US and Mexican employees. • Research employee issues in HR Policy, Benefits, Comp and Payroll utilizing online and written reference material. • Coordinates, administers and communicates compensation plans, benefit plans, disability insurance, life insurance, retirement plans and incentive plans. • Maintains and accesses a variety of confidential records including personnel files, payroll changes, employment applications, benefit enrollments, executive compensation, incentive plans and departmental budgets. • Escalates unanswered questions to organizational experts. Maintains contact with employee until issue is fully resolved. • Documents responses to employee in an online case management system. • Assists management in identifying trends and issues. • May be asked to assist with other administrative functions • This position is accountable for the day to day administration and coordination of company HR programs (training, development, compensation, benefits, etc). Qualifications Qualifications This job can be for you if: • Able to work under pressure • Strong Customer Service Skills • Multi-tasking skills • Excellent Bilingual (English / Spanish) skills both written and oral • Call Center Experience is a plus • Great work ethic • Team Player • Able to follow procedures • Fast learner • Adaptable to change Care. Connect. Challenge. Commit. Our values define our company. Who we are, our customer approach, how we do business, what it’s like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues; we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change. At Schneider Electric, because we value our employees, we offer a competitive benefits package that includes medical, dental and vision, matching 401(k), training and development opportunities and much more. Join Schneider Electric and together, let’s make the most of your energy. Schedule: Full-time Req: 00821P