Sr. Analyst, WFM Education & Training - Open to remote

«out the Team There are a lot of activities that happen in our stores, so we have 2 operations teams to make sure things run smoothly: Store Operations team and Services Operations team. Store Operations leads all operations in the core section of our stores including merchandise execution, process improvement, associate engagement, live pet care, and labor optimization. Our Services group leads all the efforts for Pet Grooming, PetsHotel, Doggie Day Camp and Pet Training. Both teams work hard to take care of our associates, pets, and pet parents while also working to grow this unique piece of our business. About the Job SUMMARY The Sr. Analyst, WFM Education & Training role is responsible for providing support to Field Store Operations with respect to labor management, acting as the initial point of contact for inquiries related to store labor and payroll. This position is also responsible for supporting field training through the development and management of training programs and materials. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following: Develop and maintain strong on-going partnerships with field partners acting as the initial point of contact for all labor inquiries directed to the Labor team. Manage the process associated with field and Phoenix Home Office (PHO) inquiries to the Labor Team via the Labor Management email inbox, ServiceNow inquiries, phone calls and Solution Center tickets ensuring service level goals are met. Responsible for inquiry evaluation and research to provide timely and accurate information, answers, and issue resolution in order to actively support field and store management of labor, will assess and delegate technical inquiries as appropriate. Identifies and evaluates trends from various sources to aid in the creation of reports/visualizations to positively influence performance. Responsible for store labor training programs, such as online training modules/documentation, and any written material presented on SharePoint sites, training sites, and supporting systems. Responsible for drafting and distributing communications for WFM system enhancement/changes as well as other labor management topics (e.g., policy and procedure changes; staffing guidelines; job aides, etc.) Support the other functions within the Labor Team as needed and assigned by Team leadership. SUPERVISORY RESPONSIBILITIES No direct supervisory responsibility. BUDGET RESPONSIBILITY This position has no budget responsibility. However, this role is critical in ensuring the enterprise achieves financial goals related to retail store productive labor. EDUCATION and/or EXPERIENCE Bachelor's degree from a four-year college or university and three or more year's related experience or an equivalent combination of education and experience. Retail store operations management preferred, with three to five years’ experience working in retail store operations. TECHNICAL SKILLS Must have advanced communication skills (verbal and non-verbal), including the ability to communicate effectively within and across the organization and to all levels of leadership. Must demonstrate proficiency in utilizing a workforce management system (UKG preferred). Must be proficient in using the Microsoft Office Suite, including intermediate Excel and PowerPoint skills Must have strong organizational skills. CERTIFICATES, LICENSES, REGISTRATIONS None required. PHYSICAL DEMANDS and WORK ENVIRONMENT The physical demands and work environment are characteristic of those found in a typical business office environment. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. About the Culture Our home office offers outstanding amenities in a fun and rewarding workplace including: Pet friendly environment, bring your pets to work! A work-life balance and family events such as movie nights, art events and holiday festivals “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers “Sit & Stay” Café serving fresh breakfast and lunch options On-site coffee bar “Lil’ Paws” learning center and onsite daycare facility Volunteer events with PetSmart Charities Learn more about
LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/ Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/ Explore PetSmart Benefits here: https://benefits.petsmart.com/