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<div class="mds-edited-text mds-font-body-copy-bulk"><p>The Collections team provides essential support to client engagement teams across the firm, in the collection and recovery of their outstanding fees.  Additionally, we provide expertise in dispute management, debt recovery via legal action and client insolvency, advocating a cash focused culture and helping to drive sustainable working capital improvements for the firm.</p><p></p><p>We’re looking for an individual to join our Receivables section, specifically the Collections team, in making a significant contribution to our receivables working capital performance ambitions. </p><p>  </p><p>An enthusiastic and aspiring individual, you’ll enjoy working as part of a team whilst building relationships with clients and internal stakeholders.  A confident communicator, you’ll know how to actively listen, interpret situations and use your influencing skills to help you achieve optimal results.</p><p></p><p><b>Routine activities &amp; responsibilities include:</b></p><ul><li><p>Contact the firm’s clients to secure payment of outstanding fees using the most effective and efficient methods (telephone, email, clients’ supplier portals) – accurately record every action taken on the collections system</p></li><li><p>Own your client debt portfolio and utilise technology to effectively prioritise your workload and achieve optimal results</p></li><li><p>Identify payment obstacles promptly and notify relevant internal stakeholders, in line with set processes, to expedite resolution</p></li><li><p>Work collaboratively across Receivables to maximise cash collection and develop preventative strategies to drive down aged debt</p></li><li><p>Work with your team to achieve set targets and KPI’s</p></li><li><p>Work collaboratively with the Cash Allocation team to support the timely and accurate allocation of client payment receipt</p></li><li><p>Complete all necessary risk and compliance training and ensure strict adherence to the firm’s risk and quality standards</p></li><li><p>Contribute to various project work streams and initiatives</p></li><li><p>Assume responsibility for your ongoing development - proactively identify opportunities and draw on available learning resources</p></li><li><p>Engage in coaching with your Team Leaders and / or Career Coach to enhance your personal and professional development</p></li></ul><p></p><p><b>Essential skills &amp; experience:</b></p><ul><li><p>Experience within a collections / credit control or wider AR role</p></li><li><p>Able to demonstrate understanding and application of best practice collections principles and their wider impacts within the contract to cash (C2C) value chain</p></li><li><p>Skilled influencer and negotiator – able to apply this collaboratively with clients and internal stakeholders to gain best possible outcome for the firm </p></li><li><p>Excellent communication skills both verbal and written – attention to detail is a must</p></li><li><p>Strong literacy and numeracy skills</p></li><li><p>Positive and professional “can do” attitude</p></li><li><p>Self-motivated with the ability to work well in a team environment</p></li><li><p>Strong interpersonal skills with ability to build relationships</p></li><li><p>Agile with change, demonstrating flexible approach and resilience</p></li><li><p>Tenacious - will persevere to achieve results for self and team</p></li></ul><p></p><p><b>Desirable skills &amp; experience:</b></p><p></p><ul><li><p>Knowledge of other key finance functions such as cash allocation, cash &amp; banking, AP (Accounts Payable)</p></li><li><p>Experience of working within the professional services sector</p></li><li><p>Understanding of Data Protection (GDPR) &amp; Anti Money Laundering regulations</p></li><li><p>CICM or equivalent qualification</p></li></ul><p></p><p></p><p></p><p></p><p></p><br /><p><strong>Not the role for you?</strong><br />Did you know PwC offers flexible career arrangements and contract work? <a href="https://www.pwc.co.uk/careers/flexible-contractor-careers.html" rel="no-follow">Learn more</a>.<br /><br /><strong>The skills we look for</strong><br />The PwC Professional is our global framework for defining and encouraging leadership at all levels. <a href="http://www.pwc.com/uk/careers/experienced/apply" rel="no-follow">Learn more</a>.<br /><br /><strong>The Deal</strong><br />&lsquo;The Deal&rsquo;, our firmwide Employee Value Proposition&rsquo; empowers our people to be the best they can be. <a href="https://www.pwc.co.uk/careers/about-us/the-new-deal.html" rel="no-follow">Learn more</a>.<br /><br /><strong>Our commitment to you</strong><br />We&rsquo;re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PwC. <a href="http://www.pwc.com/uk/diversity." rel="no-follow">Learn more</a>.<br /><br /><strong>Application support</strong><br />If you&rsquo;re a person with a disability, if you&rsquo;re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we&rsquo;ll be happy to make reasonable adjustments to our processes for you.&nbsp;<a href="https://www.pwc.co.uk/careers/experienced-careers/apply/applying-with-a-disability.html" rel="no-follow">Learn more</a>.</p><img src="https://www.applytracking.com/tp/rj6.LBFQh_J.K" rel="no-follow" />