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<h2 class="mds-tabs__panel-header">Job Details</h2>
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<div class="mds-edited-text mds-font-body-copy-bulk"><p>The National Portrait Gallery houses a unique collection of all forms of portraiture of the people who have made or are currently contributing to British history and culture; the collection is the most comprehensive of its kind in the world. With around 2 million visitors each year prior to temporary closure for the <i>Inspiring People</i> project and a strong national and international presence through touring exhibitions and special projects, the Gallery is one of the country’s most important and popular galleries.</p>
<p><b>Ticketing Operations Manager</b><b> </b><br />
<b>£32,000 per annum</b><br />
<b>Full-time, 40 hours per week</b><br />
<b>Fixed Term Contract for 22 months</b><br />
<b>Predominantly site based</b></p>
<p>We are looking for a confident and results-driven Ticketing Operations Manager, who can lead, motivate and develop a team of Ticketing & Membership Assistants, Contact Centre Assistants and a Contact Centre Coordinator; to deliver an exceptional visitor experience, achieve agreed income generating targets, and assist on the practical delivery of all the aspects on the Gallery’s Ticketing Strategy.</p>
<p>The successful candidate will be a great communicator who is flexible and organised, with experience in duty or venue management in a high profile environment. They must have a track record of line managing and motivating high performance teams, and have extensive experience of CRM or ticketing systems (preferably Tessitura) in a similar environment.</p>
<p><strong>This is an excellent opportunity for an ambitious individual to set up and take ownership of the vitally important ticketing operations ahead of the Gallery’s highly anticipated relaunch in 2023.</strong></p>
<p><strong>Further information about the role as well as details of how to apply can be found via:  </strong><a href="https://www.npg.org.uk/about/jobs/current-vacancies" rel="no-follow">https://www.npg.org.uk/about/jobs/current-vacancies</a><br />
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When completing your application, please answer the following question in the cover letter/personal statement section.</p>
<p><i>The Gallery is currently reviewing its online purchase path for ticketing, looking to maximise the potential of our CRM system (Tessitura) and integrated digital platform (TNEW). Please review other organisations online purchase paths for ticketing and identify <b>one</b> that you feel has the most positive elements. Tell us about that purchase path and why you have chosen it. The organisation you review do not necessarily need to be museum or Gallery, it could be a visitor attraction, music venue or sporting event or something completely different.</i></p>
<p><b>Closing date for returned applications is 9:00am on Wednesday 17 August 2022. </b></p>
<p><b>First round interviews will take place in person on 23 August. Second round interviews will take place in person on 26 August. Please indicate on your form if you will be unable to make these dates.</b></p>