Recruiting Coordinator

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success. Job Overview Focuses on delivering accurate, high-quality services towards recruitment support. The incumbent’s primary focus will be providing technical support on Applicant Tracking System (ATS) globally. The incumbent will be responsible to complete transactions in the ATS system basis request received. Review cases and troubleshoot & resolve queries or errors received from the user. Coach tier 1 on ATS systems and common escalations Secondary focus is to coordinate and administer full life cycle recruiting, including but not limited to sourcing, screening, qualifying, interviewing and on boarding. The Recruiting Coordinator will provide administrative support to recruiters and will be the liaison between the recruiter, hiring manager and the candidate throughout the recruitment process. Manage the desk by completing recruitment tasks by utilizing our Case Management system or similar application. Main Responsibilities 50% of Time ATS System Management • Coach/Train Tier 1 on iCIMS system/common escalations • Primary Support for Market Admins & HR Direct teams & resolve queries • Maintaining & Updating system based on cases – o Purge Candidates, Adding templates, reports o Create HireVue packages o Maintain interview guides/iFORMS per direction from Business Lead o Maintain Ari/Text Engagement bot/chat sequences per direction from Business Lead o Provision technology access for iCIMS, Text Recruit, OrangeTree o Facilitate annual audits for email/offer templates, screening questions o Deliver internal/external audit reports as needed o Create New Agencies, Manage Login Groups o Deliver internal/external audit reports as needed o Perform annual update of Reporting Center items 40% of Time Sourcing • Source CVs from internal & External Career portals including Linked In • Screen and shortlist candidates as per Job Description and role requirement Selection & Scheduling • Schedule and coordinate the interview process either directly or through the respective placement / employment agencies. Documentation & Verification • Responsible to gather the necessary documents from candidates during the salary fitment, pre offer stage, such as References, last drawn payslips/ identification copy • Conduct Candidate Reference Checks • Complete Reference/Background check for selected candidates • Complete HR documentation & e filing process for employee and ensures accurate uploading of documentation in shared drives or HR systems whenever applicable Offer Management • Offer letter generation and management. • Prepare offer document / employment contract document Contingencies • Arrange for Medical check-up. • Follow up to get Medical reports Post offer Candidate Engagement • Schedule Checkin Meetings between offered candidate, manager, recruiter • Follow up and engage with offered candidate using different set engagement channels until the date of hire • Follow up on Date of hire Hire / Job Change Process • Complete the hire/ Job Change process in Applicant Tracking System Adhere to Service Level Agreements • Ensure Tasks are completed within agreed Turn Around Time and timelines • 0 Errors in completing recruiting tasks • Response time of 24 hours (SLA Breach) • Highlight Red Flags to the concerned team o No Show o Slow responsiveness o Negative reference check responses • Any other SLAs laid down from time to time 10% of Time Case Management 1. Record and update the tasks in Case Management System 2. Coordinate with stakeholders as needed with regards to completion of tasks 3. Save drafts in folders. 4. Maintain trackers and create reports as needed Education and Experience Minimum Degree Requirements: Bachelors Preferred Degree Requirements: Bachelors Preferred Major Area of Study: Any Graduate degree Minimum years of related experience required: 1-2 years in recruitment Preferred years of related experience: 2-3 years in recruitment Specific Job Experience or Skills Needed Excellent Communication skills. Should have a process based & Continuous Improvement approach Team Player Emotional Intelligence Judgement & Decision Making Probing Skills Problem Solving Negotiation & Influencing Skills Technology Knowledge Preferred 1. Workday 2. Service Now 3. iCIMs Competencies/Behaviors required for job 1. Credible Influence – Is friendly & approachable to different audiences. Utilizes effective listening skills 2. Navigates the organization - Knows how the organization works — its structure, processes, systems, culture, and cross-boundary relationships. Designs, manages, implements, and adapts (as appropriate) key HR processes to improve organizational performance COMPANY OVERVIEW We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.