Training Manager

«out the Team There are a lot of activities that happen in our stores, so we have 2 operations teams to make sure things run smoothly: Store Operations team and Services Operations team. Store Operations leads all operations in the core section of our stores including merchandise execution, process improvement, associate engagement, live pet care, and labor optimization. Our Services group leads all the efforts for Pet Grooming, PetsHotel, Doggie Day Camp and Pet Training. Both teams work hard to take care of our associates, pets, and pet parents while also working to grow this unique piece of our business. About the Job SUMMARY This position is responsible for managing the development and maintenance around education and training, allowing the end user to execute the enterprise’s Workforce Management System (WFM) to deliver optimal labor performance(s) for the company. Additionally, this position provides support to all field partners with respect to labor management and will act as the initial point of contact for inquiries related to retail store productive labor and payroll. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following: Partner closely w/ PHO and Field support team(s) to drive consistent labor execution, deliver cohesive & timely communication, and identify operational labor opportunities across all business areas (Core, Salon, Hotel, & Training). Assists with identification of UKG (PS2) system user needs and responsible for leading the change management and rollout activities to field partners associated with system enhancements. Lead and support field training through management of training programs and education materials to drive adherence and optimization for effective management of labor. Responsible for store labor training programs, online training modules/documentation, and any written material presented on SharePoint sites, training sites, and supporting systems. Manage the process associated with field and Phoenix Home Office (PHO) inquiries to the Labor Team via the Labor Management email inbox, ServiceNow inquiries, phone calls and Solution Center tickets ensuring service level goals are met. Responsible for inquiry evaluation, trend identification, and research to provide timely and accurate information, answers, and issue resolution to actively support field and store management of labor, will assess and delegate technical inquiries as appropriate. Responsible for drafting and distributing communications for WFM system enhancement/changes as well as other labor management topics (e.g. policy and procedure changes; staffing guidelines; job aides, etc.) SUPERVISORY RESPONSIBILITIES Leads one (1) direct report. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. BUDGET RESPONSIBILITY This position has no budget responsibility. However, this role is critical in ensuring the enterprise achieves financial goals related to retail store productive labor. EDUCATION and/or EXPERIENCE Bachelor's degree from a four-year college or university or 3+ years related experience or an equivalent combination of education and experience. Retail store operations management preferred, with 3-5 years’ experience working in retail store operations. TECHNICAL SKILLS Must have advanced communication skills (verbal and non-verbal), including the ability to communicate effectively within and across the organization and to all levels of leadership. Must demonstrate proficiency in utilizing a workforce management system (UKG preferred). Must be proficient in using the Microsoft Office Suite, including intermediate Excel and PowerPoint skills Must have strong organizational skills. CERTIFICATES, LICENSES, REGISTRATIONS None required. PHYSICAL DEMANDS and WORK ENVIRONMENT The physical demands and work environment are characteristic of those found in a typical business office environment. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. About the Culture Our home office offers outstanding amenities in a fun and rewarding workplace including: Pet friendly environment, bring your pets to work! A work-life balance and family events such as movie nights, art events and holiday festivals “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers “Sit & Stay” Café serving fresh breakfast and lunch options Starbucks cart—productivity at its finest! “Lil’ Paws” learning center and onsite daycare facility Volunteer events with PetSmart Charities Learn more about
LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/ Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/ Explore PetSmart Benefits here: https://benefits.petsmart.com/