Overview This role is responsible for supporting the PBNA Retail team with all sales support activities, including (but not limited to) pricing updates, small account TPM setup & maintenance, customer masterdata maintenance and customer portal update. Responsibilities Functional Responsibilities Building and maintaining TPM tactics for unplanned portfolio and settlements Process Customer Master data and Pricing request, ensuring conformance to established data quality standards and service level agreements Ensuring that aligned events that require on-ticket pricing changes and/or off-ticket adjustments are entered into all applicable systems in a timely manner (TPM) Maintain customer contracts central repository, ensuring consistency between master documents and Pricing on system Point of contact for customer queries relating to product range changes, pricing and claims, ensuring responsiveness and quick resolution Manage expectations through verbal and written interactions with internal teams that includes sales, Finance and Control Continuous improvement recommendations and implementation Maintain SOP documentation for all activities Qualifications Degree qualified in Business / Commerce 5-6 years of experience in Finance/Sales (for L5) Exceptional written and oral communication, adapting approach by situation and audience Analytical Skills: Ability to understand and translate delivery performance, identify opportunity & risks, and adjust develop and implement Time Management/Organization: Solid capability to manage and prioritize schedule Proactive, responsive and results driven High attention to detail