Overview & Responsibilities We're seeking a Centralized Operations Team Leads for the Account Maintenance team within Central Ops! In business for 70 years, we are proud to be a trusted lender online and through our branch network in over 250 communities across the South and Midwest! Driven by our shared mission to pursue excellence for our customers, Republic Finance is a fast-growing consumer finance company that is continually innovating to serve our customers when, where and how they want to be served. As a Centralized Operations Team Lead, you will provide direction for the daily operations of your assigned function. You will assist the Centralized Operations Supervisor with administrative tasks. You will monitor the accuracy of the team’s daily tasks, assist with training as needed, and play a key role in performance management and maintaining quality standards. Assist the Centralized Operations Supervisor with administrative tasks Under the direction of the supervisor, perform weekly reviews of agent’s work for accuracy and access performance In conjunction with the supervisor, coach agents on achieving goals and developing necessary skills to perform Be a role model, by demonstrating the desired job skills as an expert, while working alongside agents Provide feedback to the supervisor on agent’s overall behavior relating to teamwork, initiative, professionalism Perform monthly risk testing as a critical part of the first line of defense Conduct supervisor account level reviews and approvals as assigned Work with team to increase productivity and improve quality of work Identify and escalate potential risk at an account process level Answer general team questions, concerns, emails Monitor Potco Accounts and ensure they are worked effectively and efficiently each week Requirements 2-3 years of operations and content expertise in the hiring department/function Operates at the highest level of integrity and works well within a team environment Demonstrates an open and approachable style and leads by example Strong oral, written, influential communication and presentation skills Motivated and goal oriented with a high level of initiative and works well in a team environment Ability to teach and motivate others Strong problem solving and decision-making skills Excellent interpersonal skills Demonstrates initiative with a strong bias for results Detail oriented Excellent organizational and time management skills Ability to prioritize multiple tasks at one time Highly proficient in Excel, Word, Nitro Pro, and PowerPoint Benefits We offer a competitive compensation and benefits package including: Health/Dental/Vision Paid Time Off (PTO) 401 (K) and employer match Company provided Life Insurance & Long-Term Disability Additional benefits with Republic Finance include: Employee of the Month Program Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society Professional offices with a friendly team environment Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.